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  Posted in: Cardinal
• June 28, 2016 at 7:34 pm #277875
  markfordham

  Member

  Post count: 57

  Hi, I am getting this error on my cart page. It seems to happen when not logged in to wordpress.

  Fatal error: Cannot redeclare class SwiftPageBuilderShortcode_spb_icon_box in /homepages/23/d520281704/htdocs/wordpress-primalsnackbox/wp-content/plugins/swift-framework/includes/page-builder/shortcodes/icon-box.php on line 70

  Add a product to the cart and you will see the error. If you don’t, then try to change the quantity in the cart and click ‘update cart’. Theme is up to date as well as swift framework. I am not using a child theme and I have not edited any php files. Please can you check asap!

  Thanks

  Mark

  Attachments:

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  June 29, 2016 at 8:31 am #277970
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I checked with this product http://primalsnackbox.co.uk/product/savannah-one-off/ and seems perfect to me. Just check the attachment.

  Thanks
  Mohammad

  Attachments:

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  June 29, 2016 at 8:47 am #277980
  markfordham

  Member

  Post count: 57

  Hi Mohammad, did you go to cart page and then try to adjust the quantity? You should then see the error.

  June 29, 2016 at 8:51 am #277981
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please provide me login detail to check and resolve the issue.
  Thanks
  Mohammad

  June 29, 2016 at 9:01 am #277982
  markfordham

  Member

  Post count: 57

  This reply has been marked as private.
  June 29, 2016 at 10:24 am #277995
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I have managed to resolve the issue so please check it now.
  Thanks
  Mohammad

  June 29, 2016 at 10:28 am #277998
  markfordham

  Member

  Post count: 57

  Hi, no that is definitely not fixed and when I update quantity in the cart, the whole cart disappears! What did you change? Please try checking when logged out of wordpress.

  June 29, 2016 at 11:21 am #278017
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Its working perfect to me. Please check after clear the cache of browser.
  Thanks
  Mohammad

  June 29, 2016 at 11:27 am #278024
  markfordham

  Member

  Post count: 57

  1. Open a incognito window
  2. add a product to the cart
  3. adjust the quantity, click update cart – the whole cart disappears
  4. Click the cart icon in nav – fatal error appears

  Please can you tell me what you have changed?

  June 29, 2016 at 11:37 am #278031
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I tested with Chrome on Window machine, worked fine to me. You can check the red marked attached screenshot with update cart message.
  Thanks
  Mohammad

  Attachments:

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  June 29, 2016 at 11:51 am #278039
  markfordham

  Member

  Post count: 57

  I am still seeing the error on a mac and windows. I tried deleting and re uploading the swift framework plugin but still getting the error. Can anyone else of the support try as well? What did you do to think you had fixed it?

  June 29, 2016 at 11:58 am #278041
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  My colleague will assist you now.
  Thanks
  Mohammad

  June 29, 2016 at 2:09 pm #278097
  markfordham

  Member

  Post count: 57

  Thanks, can you please tell exactly what it is you changed because after updating cart quantity, the whole of the cart disappears.

  June 29, 2016 at 3:43 pm #278146
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Not sure what my colleague did. In the meantime can you provide me ftp access in a private reply.
  That kind can only occur if somehow there is more than one instance of the same plugin installed.

  Mohammad can you update this ticket with what you done in your intervention.
  Thanks

  -Rui

  June 29, 2016 at 6:26 pm #278196
  markfordham

  Member

  Post count: 57

  This reply has been marked as private.
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  Posted in: Cardinal