New Landing › How can we help? › Atelier › Ajax requests

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    Posted in: Atelier
  • June 27, 2016 at 10:21 am #277304
    mariatrier
    Member
    Post count: 163

    We have encountered an issue with Woo product filter using Atelier theme. Ajax filtering option simply does not work. Ajax request returns Status Code: 500 Internal Server Error and we can only see this in response:

    http://dl2.joxi.net/drive/2016/06/25/0001/0827/99131/31/0ece412002.jpg

    When we tried to debug it, we found that problem is in wp-content/themes/atelier/woocommerce/content-product.php: function sf_aq_resize is not defined during ajax request.

    Can you check this?”

    June 28, 2016 at 12:40 pm #277721
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    What theme version are you using?

    What version of the Swift Framework plugin do you have?

    Have you update to WooCommerce 2.6+?

    Thanks.

    June 28, 2016 at 12:43 pm #277722
    mariatrier
    Member
    Post count: 163

    What theme version are you using?
    >> Version: 2.1.51

    What version of the Swift Framework plugin do you have?
    >> Version 2.3.13

    Have you update to WooCommerce 2.6+?
    >> Yes

    June 28, 2016 at 12:51 pm #277728
    David Martin – Support
    Moderator
    Post count: 20834

    Are you using a paid plugin or a standard WooCommerce widget?

    Please add a WP login for us to take a closer look.

    Thanks.

    June 28, 2016 at 12:53 pm #277730
    mariatrier
    Member
    Post count: 163
    This reply has been marked as private.
    June 28, 2016 at 1:14 pm #277734
    David Martin – Support
    Moderator
    Post count: 20834

    Ok, if you can attach the plugin I’ll pass this onto to Ed and see if we can look into this for a future update.

    Cheers.

    June 28, 2016 at 2:43 pm #277771
    mariatrier
    Member
    Post count: 163
    This reply has been marked as private.
    June 29, 2016 at 8:16 am #277964
    mariatrier
    Member
    Post count: 163

    Is there a time estimate for this, please?

    June 30, 2016 at 4:24 pm #278457
    mariatrier
    Member
    Post count: 163

    Any news?

    June 30, 2016 at 5:13 pm #278472
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    You really must stop thread bumping, there is no time frame for this currently. If this is something critical for which your business is dependant on you would need to hire a developer to assist you for an immediate resolution.

    I have the plugin installed and for me it is working fine and correctly filtering. Would you be able to provide an error log to trace where the issue is on your site?

    The 500 server error indicates it’s your server / site configuration that is causing this, I would like to suggest you follow these steps and re-test: http://www.swiftideas.com/knowledgebase/how-to-fix-fatal-error-allowed-memory-size-of-error/.

    Cheers,
    David.

    July 1, 2016 at 9:32 am #278562
    mariatrier
    Member
    Post count: 163

    Our developer (we do have one on the case, but she still needs your help here) will add more info soon, but first we actually told you where the problem is – and we can’t and should not alter your main theme:

    “We found that problem is in wp-content/themes/atelier/woocommerce/content-product.php: function sf_aq_resize is not defined during ajax request.”

    July 1, 2016 at 9:45 am #278565
    mariatrier
    Member
    Post count: 163
    This reply has been marked as private.
    July 1, 2016 at 10:13 am #278568
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Do you have a staging site where you can test this with Twenty16 enabled?

    The reason I wrote the above post and the above comment is because for me, the filter is working fine with no errors whatsoever.

    The WP login details do not work either.

    Thanks.

    July 1, 2016 at 10:21 am #278569
    mariatrier
    Member
    Post count: 163

    Try with the same credentials again + I have switched to Twenty16.

    Here ajax filters work perfectly.

    July 1, 2016 at 10:27 am #278571
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    The Atelier theme is dated. Please update to the latest 2.1.51 https://www.dropbox.com/s/utthienbavyrx0j/atelier.zip?dl=0.

    Thanks.

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