ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Atelier
• June 11, 2016 at 10:47 am #273966
  zacksengun

  Member

  Post count: 11

  I don’t know if it’s just me, but I am having so many problems with this theme! I can’t seem to create product categories, and every time I try and change something in the theme options the attached error comes up! What am I doing wrong? Iv’e had this theme over a week and haven’t been able to use it so far as it’s taken nearly a week to instal it. This stuff should be straightforward as with other themes. I have used Dante recently with no problems, which is why I chose to use this one.

  Attachments:

  You must be logged in to view attached files.
  June 11, 2016 at 11:04 pm #274001
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  That’s not normal, something strange it’s happening.

  Will need your site url and admin credentials in a private reply to have a look.
  Can you also check your server error logs for additional info.

  -Rui

  June 12, 2016 at 11:43 am #274038
  zacksengun

  Member

  Post count: 11

  This reply has been marked as private.
  June 12, 2016 at 11:52 am #274039
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  When I tried to save an option I received the same error has you. I checked it further and it’s a 500 internal server error.
  Can you check inside the server error logs for additional info.

  I created product categories without any problem.

  -Rui

  June 16, 2016 at 10:20 am #275162
  zacksengun

  Member

  Post count: 11

  This reply has been marked as private.
  June 16, 2016 at 10:22 am #275164
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  In that case provide it in a private reply so I can have a look.
  Thanks

  -Rui

  June 16, 2016 at 12:32 pm #275237
  zacksengun

  Member

  Post count: 11

  This reply has been marked as private.
  June 17, 2016 at 11:07 am #275457
  zacksengun

  Member

  Post count: 11

  This reply has been marked as private.
  June 20, 2016 at 11:35 am #275858
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  I cannot get past this?

  

  Thanks.

  June 20, 2016 at 2:42 pm #275925
  zacksengun

  Member

  Post count: 11

  This reply has been marked as private.
  June 22, 2016 at 10:32 am #276340
  David Martin – Support

  Moderator

  Post count: 20834

  Hi Zack,

  So I am in the WP Admin of your site to testing:

  1) Saving Theme Options
  2) Creating Product Categories

  Results:

  1) This is working great for me, please see my screencast. Please clear your browser cache and also re-test:

  

  2) As above, this works as expected:

  

  Thanks.

• Back to forum

  Posted in: Atelier