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  Posted in: Atelier
• June 9, 2016 at 8:18 pm #273608
  martypharty

  Member

  Post count: 14

  Hi Support,

  I’ve searched the support forum high and low for an answer, but unfortunately no luck 🙁

  I’m using a Swift slider on my homepage and it’s not loading on Chrome. I’m using Cloudflare with my site, so that it uses https (required for payment gateway). The slider not loading then causes a knock on effect to other elements on the page that don’t load either.

  It seems to be causing a javascript error or some sort?

  The site, slider and other elements work completely fine on Safari.

  Any help is greatly appreciated.

  Martin.

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  June 10, 2016 at 6:34 am #273680
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  1) Are you using version 2.1.2 of the theme?

  2) Do you have an SSL certificate?

  3) If so, make sure you have the WordPress HTTPS plugin installed

  – Kyle

  June 10, 2016 at 9:55 am #273757
  martypharty

  Member

  Post count: 14

  Hi Kyle,

  1) Yes, version 2.1.2 is installed.

  2) Yes, we have a valid SSL certificate.

  3) We do have a plugin installed to update URLs to HTTPS – however, is there one you would recommend?

  Martin.

  June 10, 2016 at 9:59 am #273759
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Try this one: https://wordpress.org/support/plugin/wordpress-https

  – Kyle

  June 10, 2016 at 10:20 am #273765
  martypharty

  Member

  Post count: 14

  Hi Kyle,

  I’ve just tried installing this, and this issue still persists. Any ideas?

  Martin

  June 10, 2016 at 11:12 am #273782
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  What is your site url so we can check the error message?
  Thanks

  -Rui

  June 10, 2016 at 11:21 am #273784
  martypharty

  Member

  Post count: 14

  This reply has been marked as private.
  June 10, 2016 at 11:30 am #273787
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  If you want you can place the Swift slider in a new draft page so I can search for the error message. But will need admin credentials in a private reply to login.

  Let me know if necessary.

  -Rui

  June 10, 2016 at 12:49 pm #273810
  martypharty

  Member

  Post count: 14

  This reply has been marked as private.
  June 10, 2016 at 1:16 pm #273821
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Couldn’t figure out what is causing it. Since you are launching the site today it’s better to use the Revolution Slider for now while we investigate this further.

  Will have to forward it to the development team.

  -Rui

  June 10, 2016 at 1:22 pm #273823
  martypharty

  Member

  Post count: 14

  Hi Rui,

  Ok, thanks for taking a look.

  Hopefully the development team can figure it out!

  Martin.

  June 10, 2016 at 1:23 pm #273824
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  did you change something? Can’t login anymore.
  I was trying to check if it worked fine in Firefox.

  -Rui

  June 10, 2016 at 1:24 pm #273825
  martypharty

  Member

  Post count: 14

  Ah sorry, just changed the user role. It’s back to admin now.

  June 10, 2016 at 2:32 pm #273837
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  thanks. We will need it so we can test this.
  -Rui

  June 10, 2016 at 10:30 pm #273956
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi @martypharty

  Very odd, not seen this before. I can only assume it may be some sort of plugin conflict. Have you tested with all the other plugins on the site disabled (to see if the slider then loads correctly)?

  What it seems to be is something is minifying the files – outside of our functionality. I noticed you said you are using CloudFlare. It may be the minification they use. For minification i’d suggest Autoptimize.

  – Ed

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  Posted in: Atelier