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Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Neighborhood
  • October 17, 2013 at 10:44 pm #27200
    garyellard
    Member
    Post count: 21

    Hi Melanie

    Apologies my client has just come back with another issue, It seems that the full width slider on This page:

    Home

    and this page

    Our Brewery

    Are experiencing a strange distortion issue purely in internet explorer! (The bane of all our lives!) She is running IE 9.0.8112.16421 but also said same issue was happening on a PC with IE10 and Win8 installed. (Its fine in Chrome) She sent me a screenshot in pdf attached. I will also post a backend login in a private post should you get time to have a look.

    Sorry to be a pain but myself and my Developer cannot find whats wrong.

    Any help appreciated

    Kind regards

    Gary

    October 17, 2013 at 10:50 pm #27203
    garyellard
    Member
    Post count: 21
    This reply has been marked as private.
    October 21, 2013 at 12:33 pm #27585
    garyellard
    Member
    Post count: 21

    Hi Guys any response to above? client putting me under a bit of pressure to get it fixed as her site is now live

    cheers

    October 23, 2013 at 12:59 pm #27976
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi, I don’t have IE running, I’ll have to ask another support staff to help me out.

    October 23, 2013 at 5:49 pm #28054
    garyellard
    Member
    Post count: 21

    Thanks Melanie

    I think this may be a job for the revolution slider developer again 🙂 cheers for all ur help to date

    October 24, 2013 at 10:46 am #28169
    Tahir – SUPPORT
    Member
    Post count: 1212
    This reply has been marked as private.
    October 29, 2013 at 3:12 pm #29143
    garyellard
    Member
    Post count: 21

    Hi Tahir

    We installed that version yesterday but I got an email from my client to say her sliders were not loading AT ALL in ie versions: 10.0.9200.16721, 10.0.9200.16521 & 9.0.8112.16421 I attach a screenshot to show what was happening (Basically the sliders just dont load at all). We have had to revert to the old slider version Version 3.0.95 for now on the live site but we have left the new version 3.0.99 on our test site so you can see the problem:

    URL: http://testing.carlowbrewing.com

    UN: CBCAccess
    PW: 95zD9xGiYGIS

    Can you see the stretched image problem that we are talking about on the live site? http://www.carlowbrewing.com/our-brewery/ My client is just very concerned as there are still so many IE users out there. Any help would be appreciated

    cheers

    Gary

    October 30, 2013 at 2:03 pm #29300
    Tahir – SUPPORT
    Member
    Post count: 1212

    Hi,
    I just had a word with the Revolution Slider Developers, I also work for them.

    There are indeed a few issues with 3.0.99 . There are gonna release version 4.0 by the end of this week and it should solve all these issues.

    Thanks
    Tahir

    October 30, 2013 at 2:25 pm #29301
    garyellard
    Member
    Post count: 21

    Thanks Tahir

    Fingers crossed it will do the trick, appreciate all the help to date.

    Cheers

    Gary

    November 1, 2013 at 9:16 am #29560
    garyellard
    Member
    Post count: 21
    This reply has been marked as private.
    November 4, 2013 at 8:51 pm #29932
    garyellard
    Member
    Post count: 21

    Hi Tahir we MAY have found a temporary solution to the issue we turned off lazy load and the images don’t seem to stretch anymore, this will hopefully keep my client happy for the meantime until version 4.0 is released.

    Cheers

    November 6, 2013 at 1:11 am #30144
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Revolution slider 4 is out, check it out here: http://support.swiftideas.net/forums/topic/revolution-slider-latest-version-2/

    Thanks,
    laranz.

    November 11, 2013 at 8:40 pm #30845
    garyellard
    Member
    Post count: 21

    Hi Guys version 4 solved our issues Thank God! cheers for all the support much appreciated!

    November 13, 2013 at 10:29 pm #31229
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Glad it works 🙂

    Let me know, if you have any other questions.

    Thanks,
    laranz.

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