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  Posted in: Atelier
• May 25, 2016 at 4:48 am #269901
  keysilinares

  Member

  Post count: 165

  Hello,

  I don’t know why my product short description is not appearing on quick view (see attached). Please advise.

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  May 25, 2016 at 11:31 am #269998
  keysilinares

  Member

  Post count: 165

  resolved. thanks

  May 25, 2016 at 1:37 pm #270039
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Ok great

  May 26, 2016 at 2:57 pm #270477
  keysilinares

  Member

  Post count: 165

  Actually, it’s still not working. I don’t know why the short description is not appearing for this product’s quick view. https://wardrobelane.com/product/forever-green-mini-dress/

  May 26, 2016 at 2:58 pm #270478
  keysilinares

  Member

  Post count: 165

  it’s actually not appearing for all products. is this normal?

  May 26, 2016 at 3:00 pm #270481
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  can you try to activate the Twenty 16 theme to see if it happens the same?

  -Rui

  May 26, 2016 at 3:04 pm #270483
  keysilinares

  Member

  Post count: 165

  It doesn’t appear either. Where can I edit the php to add that short description action?

  May 27, 2016 at 12:37 pm #270742
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  That is something that is inside the Quickview plugin that we are not aware of.
  This is our settings for a specific product.

  https://www.dropbox.com/s/1l770c6ery97loc/Screenshot%202016-05-27%2012.44.36.png?dl=0

  -Rui

  May 27, 2016 at 7:23 pm #270852
  keysilinares

  Member

  Post count: 165

  Yea that’s exactly what I have. Do I have to contact the plugin directly for this issue?

  May 27, 2016 at 7:27 pm #270854
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Just confirm if you have simple text or do you have any html in the short description that could be breaking it.
  -Rui

  May 27, 2016 at 7:30 pm #270856
  keysilinares

  Member

  Post count: 165

  I have simple text.

  May 27, 2016 at 7:57 pm #270860
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can you ask the plugin author in the Themeforest comments to see if it’s something that they aware of it?
  Basically your description appears empty in the modal and there isn’t any error in the javascript console.

  -Rui

  March 5, 2017 at 12:04 pm #315970
  admin_cz

  Member

  Post count: 55

  Hi, did you found the solution? I have the same problem, the description is not shown in the quickview…

  March 5, 2017 at 12:36 pm #315971
  admin_cz

  Member

  Post count: 55

  It only works, if I put the description to the “Editor” column (next to the “HTML” column), but it does not work for the product description in “Meta options” -> “Product meta” -> “Product description”

  Is there any solution to make it work? I dont want to use the the default “Editor” description…

  March 7, 2017 at 10:10 am #316144
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  The product would require that field option to be populated, where are you expecting the info to be picked up from?

  Thanks.

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  Posted in: Atelier