New Landing › How can we help? › Themeforest Theme Support › Neighborhood › space issue at tope and shop display

Viewing 15 posts - 1 through 15 (of 26 total)
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    Posted in: Neighborhood
  • October 16, 2013 at 1:21 am #26903
    castledesign
    Member
    Post count: 17

    Hi Guys, Love the theme..
    I am having an issue with the sizing under the navigation menu.. it seems to be over laping the page content and i cant see the top of each page?

    also, the products are not showing on my site like they do on the theme?

    Just so you know these products where already installed in this site with another theme previously. Do i need to re-enter each product?

    You can view the site below. I hope you can help me. Thank you

    October 16, 2013 at 1:21 am #26904
    castledesign
    Member
    Post count: 17

    sorry, my website is here http://oliverstwistytales.com.au/new/

    October 16, 2013 at 1:28 am #26905
    castledesign
    Member
    Post count: 17

    one more thing, the drop down options on my main menu bar are not working?

    October 21, 2013 at 5:00 pm #27620
    Melanie – SUPPORT
    Member
    Post count: 11032

    Please deactivate your plugins and let me know if that solves anything.

    Cheers

    October 21, 2013 at 7:55 pm #27687
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    1. You mean the space below the menu and above the little shadow above the slider? or can you point out the space using a screenshot with the arrow/circle?

    2. Try deactivating instagram for WordPress plugin.

    3. No you don’t need to reenter that, make sure in the Products menu in the Dashboard, all the products are listed.

    Let me know, what you got.

    Thanks,
    laranz.

    October 22, 2013 at 12:55 am #27719
    castledesign
    Member
    Post count: 17

    Hi Laranz and Melanie!

    Deactivating the instagram for wordpress plugin worked! thank you! thats solved the space at the top of page issue, it also fixed the sub menu issue! thank you

    I am still having issues with my shop page.. all the products are added.. see my page here http://oliverstwistytales.com.au/new/shop/ i can give you a log in if need be?

    hope you can help me. thank you!

    October 22, 2013 at 11:07 pm #27875
    castledesign
    Member
    Post count: 17

    Hi Team.. i’d love is someone can help me with this as i am very anxious to get it finished for the client but cant show her as yet 🙂 THANK YOU!

    October 23, 2013 at 12:56 am #27899
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Sure, pass me the WP Login details as a private reply, I will check it out (Can I deactivate plugins and add dummy products if needed?)

    Thanks,
    laranz.

    October 23, 2013 at 1:00 am #27903
    castledesign
    Member
    Post count: 17
    This reply has been marked as private.
    October 23, 2013 at 1:21 am #27907
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    I tried all things, Can you do one thing, download the latest version from themeforest and try reupload it.

    Let me know, what you got.

    Thanks,
    laranz.

    October 23, 2013 at 1:51 am #27911
    castledesign
    Member
    Post count: 17
    This reply has been marked as private.
    October 23, 2013 at 1:53 am #27912
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Yes, the Child theme version is 1.0.. Can you switch the parent theme by activate it, and see the shop page.

    Let me know, what you got.

    Thanks,
    laranz.

    October 23, 2013 at 1:56 am #27913
    castledesign
    Member
    Post count: 17

    I have done this.. you can see my shop page here:

    http://oliverstwistytales.com.au/new/shop/

    October 23, 2013 at 1:57 am #27915
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Still the same, I have no clue over why it happens. Okay I forward this to another support staff, he will be in touch with you soon.

    Thanks for your patience. 🙂

    Thanks,
    laranz.

    October 23, 2013 at 1:59 am #27916
    castledesign
    Member
    Post count: 17

    Thanks so so much Laranz.. strange one!

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    Posted in: Neighborhood
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