New Landing › How can we help? › Atelier › Internet Explorer Issue #2

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  • May 19, 2016 at 3:10 am #268562
    Katie Sutton
    Member
    Post count: 104

    It seems like this will never end. My client is looking at the website on Internet Explorer 11. Sometimes he sees the product images distorted, both in catalog form and on the individual product page. He’s really not happy. Can you please, please help me? I set the image sizes up precisely according to your instructions. I did slight css modifications in my child theme but I don’t see why they would cause the distortions. I can’t see them on my IE browser but he says they “come and go”. Please, do you have any idea why this is happening? I’m trying so hard to launch and he is really eager as well but this is quite a problem. Jpegs of his screen are attached. Thank you, Katie

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    May 19, 2016 at 4:36 am #268567
    Katie Sutton
    Member
    Post count: 104

    So I found this article http://www.456bereastreet.com/archive/201306/how_to_proportionally_scale_images_that_have_dimension_attributes/

    Client not using IE8 but perhaps the problem somehow persists in later browsers?

    I added this CSS to my child theme:

    .woocommerce div.product div.images img {width:auto;}
    .woocommerce img, .woocommerce-page img {width:auto;}

    Think I’m on the right track? Unfortunately client is in CA and I’m on East Coast so I can’t see what he sees or check if this works and I think he’s gone home for the night. So in the meantime, if you have any helpful hints or tips, I’d really appreciate it.
    Thanks,
    Katie

    May 19, 2016 at 10:12 am #268623
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    if you changed the images sizes and had already upload some images you will need to regenerate the images again using this plugin.

    Regenerate Thumbnails

    -Rui

    May 19, 2016 at 12:22 pm #268680
    Katie Sutton
    Member
    Post count: 104

    Sorry, I don’t understand. I did not change any image sizes – I sized each of them to 700 X 904 before uploading them to the site to match the settings provided in the documentation. What am I missing?

    May 19, 2016 at 3:20 pm #268755
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    In that case it seems correct. Can you provide IE11 screenshots with better quality, can’t see it properly.

    -Rui

    May 19, 2016 at 7:13 pm #268846
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    May 20, 2016 at 4:43 pm #269098
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok. Let us know when you have it.
    Ask them to clear the browser cache and try in a different computer.

    -Rui

    May 23, 2016 at 12:37 pm #269380
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    May 23, 2016 at 8:23 pm #269576
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    May 24, 2016 at 1:14 am #269589
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    May 24, 2016 at 2:13 am #269595
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    May 24, 2016 at 3:54 pm #269771
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I can you try to create a new product uploading images that were never used in the site to see what happens?
    Also it doesn’t seem to be related with your custom css.

    -Rui

    May 24, 2016 at 4:38 pm #269787
    Katie Sutton
    Member
    Post count: 104

    No, not my custom css or my plugins. I think it must be some weird rendering issue with Internet Edge. Did you see all the notes in my link above about how the site could render better?

    I will try with the new product images but why would that make a difference? Seems random as to which products it happens to… and only happens on page load.

    May 24, 2016 at 4:54 pm #269790
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    It’s just to determine if somehow Edge is caching some wrong version of the file, since you said that is working fine with our demo.

    No didn’t checked those render suggestions.

    -Rui

    May 25, 2016 at 4:05 am #269889
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
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