New Landing › How can we help? › Atelier › Several issues with checkout page

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Atelier
  • May 16, 2016 at 10:33 pm #267906
    cudarz
    Member
    Post count: 47

    Hi,

    I have several issues with the checkout page, and I was wondering if you could help me out:

    1. The top menu and the logo, or in other words the whole upper section of the site is gone from the Checkout Page. How can I have it there?

    2. The “Have a coupon? Click here to enter your code.” feature doesn’t work. It simply doesn’t do anything. How can I fix it?

    3. Same issue with “Returning customer? Click here to login” button, it doesn’t lead anywhere.

    4. The “Ship to different address” option should open when I tick the box, instead, it’s always there and the ticking doesn’t make any difference. How can I fix it?

    5. How can I make certain fields required, the others optional? For example I don’t want the Company Name field to be compulsory.

    I would appreciate if you could advise on all the above points.

    Thank you.

    May 16, 2016 at 10:34 pm #267907
    cudarz
    Member
    Post count: 47
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    May 16, 2016 at 10:57 pm #267913
    cudarz
    Member
    Post count: 47

    Update:

    Solved #1 – Had to disable minimal checkout mode in Theme Settings.

    New question: When adding a product to the cart, the whole page reloads instead of keeping the page and the cart sign shaking. How can I stop the reloading?

    May 17, 2016 at 10:14 am #267971
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please go to Admin > Theme options > Woocommerce Options > Product Options > Add to cart ajax > Enable it.
    Thanks
    Mohammad

    May 17, 2016 at 11:04 am #268005
    cudarz
    Member
    Post count: 47

    Hi Mohammad,

    The Ajax is enabled, but the page still reloads. Also, can you please help with these as well:

    2. The “Have a coupon? Click here to enter your code.” feature doesn’t work. It simply doesn’t do anything. How can I fix it?

    3. Same issue with “Returning customer? Click here to login” button, it doesn’t lead anywhere.

    4. The “Ship to different address” option should open when I tick the box, instead, it’s always there and the ticking doesn’t make any difference. How can I fix it?

    5. How can I make certain fields required, the others optional? For example I don’t want the Company Name field to be compulsory.

    Thanks,

    Gabor

    May 17, 2016 at 11:45 am #268027
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please deactivate all plugin except woocommerce and check for issue.
    Thanks
    Mohammad

    May 19, 2016 at 11:04 pm #268875
    cudarz
    Member
    Post count: 47

    Hi Mohammad,

    Thanks, I managed to fix most of the issues. Some still remain, though:

    1. The “Ship to different address” option is ticked by default. I want it to be unticked by default. How can I set that?
    2. Doesn’t matter what computer do I use, even if I am logged out, upon checkout Hungary is set by default as the shipping country? How can I change this? I don’t want any preset countries to be there.

    Thanks,

    cudarz

    May 19, 2016 at 11:30 pm #268878
    cudarz
    Member
    Post count: 47

    Also, the page still reloads when an item is added to the cart, instead of the shaking. So what I need your help with:

    1. The “Ship to different address” option is ticked by default. I want it to be unticked by default. How can I set that?
    2. Doesn’t matter what computer I use, even if I am logged out, upon checkout Hungary is set by default as the shipping country. How can I change this? I don’t want any preset countries to be there.
    3. When I add an item to the cart, the page reloads, instead of the cart icon shaking. Ajax is enabled. Can you please login and have a look for me? Login details are provided above.

    Thanks.

    May 20, 2016 at 10:28 am #268978
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    1- If you want it to be unchecked, you can change the settings option in WooCommerce > Settings > Shipping > Shipping Destination selecting Default to billing address.

    2- Please go to Admin > WooCommerce > Shipping > Choose the shipping country.

    Thanks
    Mohammad

    May 26, 2016 at 11:32 pm #270588
    cudarz
    Member
    Post count: 47

    About the shaking cart button I can now provide more info: it shakes when the product has no variables, i.e. no sizes, colors etc. It doesn’t shake, but reload when you need to choose your variable from the drop-down list.

    With this further info, can you please fix it so it will shake and not reload for variable products as well?

    Thanks!

    May 30, 2016 at 5:29 pm #271205
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I’m afraid that’s not possible, because it shakes only with simple products that can be added with AJAX technology that doesn’t reload the page.

    -Rui

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