New Landing How can we help? Themeforest Theme Support Neighborhood Issues After Upgraded to 3.4.0

Viewing 15 posts - 1 through 15 (of 19 total)
  • #267573
    cn9ne
    Member
    Post count: 33

    I noticed there were a few issues right after I upgraded Neighbourhood to the latest version. Below are some of the issues.

    PRODUCTS GRID LAYOUT
    ====================
    1) Shop Page / Product Categories: it had 3 products per line, instead of two now.
    Link: http://n9ne.my/products/ejuices/
    Link: http://n9ne.my/shop/

    2) Custom Product Page – Whats New: it previously had 4 products per line, instead of 3 now. *refer to image*
    Link: http://n9ne.my/whats-new/

    3) Custom Product Page – Best-Sellers & Top Rated: it previously had 6 products per line, instead of 5 now. *refer to image*
    Link: http://n9ne.my/best-sellers/
    Link: http://n9ne.my/top-rated/

    NO “RECENT ORDERS” AND SIDEBAR UNDER “MY ACCOUNT”
    =================================================

    The “My Account” page only shows the below. Whenever I clicked the “recent orders” link, it brings the page to 404 page not found. In the previous version, we had sidebar of the dashboard and now it’s not visible – I cant find the widget or any special menus.

     Hello xxxx(not xxxx? Sign out)
    
    From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.

    WISHLISTS IS BROKEN
    ===================

    I added a couple of products to the Wishlist, product is seen when I mouse over to the “Star” but not when I went to the Wishlist page. Getting the below error without any product that was added to the wishlist.

    My wishlist on The N9NE
    
    Fatal error: Call to a member function get_availability() on a non-object in /home/xxxx/public_html/wp-content/themes/neighborhood/woocommerce/wishlist.php on line 143
    Item 	Product Name 	Unit Price		Stock Status		Actions

    REVIEWS IS BLANK / INVISIBLE
    ============================

    Reviews from our customers in blank / invisible. Refer to the page below.

    http://n9ne.my/product/one-hit-wonder-the-milkman/

    #267574
    cn9ne
    Member
    Post count: 33

    Added screenshots.

    Attachments:
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    #267583
    guentherportfolio
    Member
    Post count: 266

    Same issues here after updating to 3.4.0. Thanks in advance for some help.

    #267598
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Apologies – this issue has been rectified and an update provided (v3.4.1) – please update to resolve.

    – Ed

    #267614
    cn9ne
    Member
    Post count: 33

    It solved some issue namely, the standard product page and My account page. But some of the below is still not fixed.

    1) Custom product page, where when we choose “Mini” product size it is suppose to 6 products in a row. It is now showing only 4 – like the standard product size. Example link: http://n9ne.my/best-sellers/ & http://n9ne.my/top-rated/

    2) Product reviews are invisible, although total reviews can be seen. Example: http://n9ne.my/product/one-hit-wonder-the-milkman/

    3) Wishlist page is still showing error and no listing product added to the wishlist. Errors below.
    Fatal error: Call to a member function get_availability() on a non-object in /home/xxxx/public_html/wp-content/themes/neighborhood/woocommerce/wishlist.php on line 143

    #268380
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @cn9ne

    Can you provide us admin access in a private reply to check your WordPress installation?
    Thanks

    -Rui

    #268406
    cn9ne
    Member
    Post count: 33
    This reply has been marked as private.
    #268738
    Knut Klimmek
    Member
    Post count: 55

    Hey Guys,

    The review issue is also present on my site..

    Can see that there is a review, but when I expand the menu there are no reviews to read..

    Any help in getting this fixed would be great!

    Cheers,
    Max

    Attachments:
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    #268982
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @cn9ne
    Apologize for the delay. Can you update to the latest version we have?
    https://www.dropbox.com/s/x55ax7xcwcc0f42/Screenshot%202016-05-20%2010.38.37.png?dl=0

    @Knut Klimmek

    Do you have the latest 3.4.11 version installed?
    We will need a page url with that issue and probably we will need admin credentials in a private reply.

    Thanks

    -Rui

    #268999
    Knut Klimmek
    Member
    Post count: 55

    Hey Rui,

    Another update? I did not see it apologies!

    Just completed it, and everything seems fine with the reviews.

    Thanks,
    Max

    #269002
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Nice. Glad it’s sorted.
    -Rui

    #269104
    cn9ne
    Member
    Post count: 33

    Upgraded to the latest version – v3.4.11. Product reviews is now visible. However, the below issues are still nor fixed.

    1) Custom product page, where when we choose “Mini” product size it is suppose to show 6 products in a row / grid. It is now showing only 4 – like the standard product size. Example link: http://n9ne.my/best-sellers/ & http://n9ne.my/top-rated/

    2) Wishlist page is still showing error and no listing product added to the wishlist. Errors below.
    Fatal error: Call to a member function get_availability() on a non-object in /home/xxxx/public_html/wp-content/themes/neighborhood/woocommerce/wishlist.php on line 143

    Issue on item (2) seems to be happening to my admin account. Is this related?

    #269487
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @cn9ne
    At the moment your site is showing an 500 internal server error.
    Can you check in the server error logs what is causing it? Or contact your hosting site support?

    -Rui

    #270219
    cn9ne
    Member
    Post count: 33

    The website was having resource issue, it’s fixed now. However, the issue we’re having persist – can you please take a look at it.

    Thanks!

    #270387
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
Viewing 15 posts - 1 through 15 (of 19 total)

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