New Landing › How can we help? › Atelier › Product categories shown as empty

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    Posted in: Atelier
  • May 14, 2016 at 8:18 pm #267553
    bikeboutique
    Member
    Post count: 25

    Hi,

    I have a problem with my product categories. While there are products in alsmost all of my categories and they are displayed if I go to the category page, the WooCommerce Product-category Widget shows all categories as empty and the Subcategories are no longer displayed on the category pages even though the option “show both” (so subcategories and products) is selected in the WooCommerce settings. In the WooCommerce backend under Product-categories I can see that the products are linked propperly to their categories.

    p.s.: The widget and display of subcategries worked fine until a couple of days ago. I since made changes in my WP AllImport plug-in and WPML plug-in. I could not find a link between my changes and this problem, but then again I am not a programmer, so I thought maybe this info can help you figure out my mistake.

    Any idea what I am doing wrong?
    Thanks for your help.

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    May 17, 2016 at 10:17 am #267973
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    That’s odd, can you try deactivating all other plugins?

    – Kyle

    May 18, 2016 at 9:56 am #268247
    bikeboutique
    Member
    Post count: 25

    Hi Kyle,

    yes, I have tried that, but the problem persists. 🙁
    Any other ideas?

    Luise

    May 18, 2016 at 10:02 am #268251
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hmm not sure will have to look deeper, for now do you want to remove the number?

    – Kyle

    May 18, 2016 at 11:12 am #268290
    bikeboutique
    Member
    Post count: 25

    No, thanks. I know how to do that. This is not the live-version of our site, so the zeros don’t bother me. What I am interested in is hiding empty categories and showing category thumbnails together with the product thumbnails on the shop and category pages. As long as these fnctions don’t work I am not going to take this version online.

    May 18, 2016 at 11:13 am #268292
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Go to WooCommerce > Settings > Products > Display and set to show both categories and products

    In the widget if you tick the ‘hide empty categories’ box do all of the categories hide?

    – Kyle

    May 18, 2016 at 12:53 pm #268354
    bikeboutique
    Member
    Post count: 25

    Hi Kyle,

    a) yes, I know. I have set it to show both, but seen as somewhere in the system these categories are considered empty they don’t show, only th eproducts are listed

    b) yes, if I hide empty categories all the categories disappear.

    Luise

    May 18, 2016 at 1:04 pm #268362
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok then there’s definitely an issue with the setup of the products in the categories. Please contact WooCommerce support about the issue: https://wordpress.org/support/plugin/woocommerce

    – Kyle

    May 18, 2016 at 1:13 pm #268364
    bikeboutique
    Member
    Post count: 25

    Yes, just switched back to the default theme and the problem persist. So this has nothing to do with Atelier. Sorry, to bother you and thanks for your efforts.

    May 18, 2016 at 1:19 pm #268365
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Good luck with that issue.
    Thanks Kyle

    -Rui

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