New Landing How can we help? Themeforest Theme Support Dante Swift Page Builder button suddenly gone and content does not render correctly

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Dante
  • #266643
    brianfogel
    Member
    Post count: 22

    I was happily tooling along, editing a page with Swift Page Builder, but suddenly after updating the page one time, once the page reloaded, the “Swift Page Builder” button and the “Classic editor” button (the same button in its toggled state) disappeared and my editor content now displays as markup, and the published page render incorrectly. Blocks that start with “[spb_ … ]” are rendered in the browser as plain text.

    I am on a VPS running PHP 5.4. It looks the same in two different browsers but I cleared the browser cache, anyway, and emptied WP Super Cache, but that didn’t help. I disabled all plugins except LayerSlider WP and Slider Revolution and that didn’t help either. I created a new page afterwards. It also doesn’t display the “Swift Page Builder” button in the Edit Page area.

    I am not aware of anything that could have changed on the server in the moments preceding this change in behavior. Thank you for your help.

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    #266761
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Not sure why but the Swift Page Builder was disabled in the theme options.
    https://www.dropbox.com/s/u0exu7u432xaj2k/Screenshot%202016-05-11%2011.23.58.png?dl=0

    It’s working again.

    -Rui

    #266896
    brianfogel
    Member
    Post count: 22

    I don’t know how that option got disabled… maybe a few stray flicks of the wrist. Thank you for the help, Rui.

    #266899
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Glad it’s sorted.
    -Rui

    #266903
    brianfogel
    Member
    Post count: 22

    Rui, despite enabling Swift Page Builder in General Theme Options the Swift Page Builder button still does not appear even in a newly created page, so the problem mysteriously persists.

    #266905
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The option that disables was active again.
    https://www.dropbox.com/s/tj2go7d2biznr8y/Screenshot%202016-05-11%2017.08.20.png?dl=0

    I changed it again and cleared the cache of your cache plugin, guess that’s the guilty one.

    Give it a try again.

    -Rui

    #266908
    brianfogel
    Member
    Post count: 22

    Yes, now the Swift Page Builder is working. It appears that even though I had deactivated WP Super Cache, the cache was not cleared. And even though after re-activating it nothing (0k) was shown as being cached (in its Contents tab) the Theme Settings were still being cached. That’s a bit tricky. Thanks!

    #266909
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem with that.
    -Rui

Viewing 8 posts - 1 through 8 (of 8 total)

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