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  Posted in: Atelier
• May 9, 2016 at 6:16 pm #266274
  coucou81

  Member

  Post count: 61

  Hello,

  i have been trying to update this week the Go Pricing plugin. It gives an error. I was having Atelier. I upgraded to Uplift 1 hour ago and the problem remains. Error message is in the attachment.

  Attachments:

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  May 9, 2016 at 7:08 pm #266285
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  In Uplift they are not included since we developed a specific Pricing Table asset in the Swift Page Builder to fit perfectly in the theme design.

  Pricing Tables

  If necessary provide me a login so I can try to activate Atelier again to try to update the plugin.

  -Rui

  May 10, 2016 at 8:27 am #266348
  coucou81

  Member

  Post count: 61

  Well, I will stay with Uplift on this one and my 2 other Atelier installations do not need the extension, so I will just switch over to yours. Thanks for your help.
  You can close this subject then.

  May 10, 2016 at 8:59 am #266352
  skullo27

  Member

  Post count: 217

  Hi I am using Atelier and have the same update issue. Is the new pricing table available in the Swift page builder on Atelier?

  thanks!

  May 10, 2016 at 10:32 am #266363
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi @skullo27,

  The new pricing table asset it’s only available in Uplift for now.
  Can you provide me credentials to your site to check that update error?

  -Rui

  May 10, 2016 at 11:48 am #266396
  skullo27

  Member

  Post count: 217

  This reply has been marked as private.
  May 10, 2016 at 12:05 pm #266412
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Just checked your site. Will have to check this with the development team.

  -Rui

  May 10, 2016 at 12:07 pm #266415
  skullo27

  Member

  Post count: 217

  This reply has been marked as private.
  May 10, 2016 at 12:18 pm #266427
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Can you try it again or activate the password?

  -Rui

  May 10, 2016 at 12:22 pm #266432
  skullo27

  Member

  Post count: 217

  Hi I still get the following…

  The update process is starting. This process may take a while on some hosts, so please be patient.

  Enabling Maintenance mode…

  Updating Plugin Go Pricing – WordPress Responsive Pricing Tables (1/1)
  An error occurred while updating Go Pricing – WordPress Responsive Pricing Tables: Update package not available.
  Disabling Maintenance mode…

  All updates have been completed.

  May 10, 2016 at 8:05 pm #266608
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  I tried in my dev server and it worked fine, probably there is some restriction in you server.
  Can you check the server logs to see if you find any error about this?

  Thanks

  -Rui

  May 11, 2016 at 9:23 am #266707
  skullo27

  Member

  Post count: 217

  Hi I checked the logs and there isn’t really anything in there that suggests it is caused by this update. I just ran it now and got nothing in the logs and it failed again. I looked in the Atelier “install required plugins” menu and I tried updating from their and it said “update package not available”. I have cleared my WP Rocket cache also and that does not help.

  thanks
  Sam

  May 11, 2016 at 12:10 pm #266795
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi @skullo27,

  Can you try to delete the plugin and install it from the Appearance-> Install plugins ?

  -Rui

  May 11, 2016 at 12:17 pm #266802
  skullo27

  Member

  Post count: 217

  Ok, that worked!

  thanks.

  May 11, 2016 at 12:46 pm #266817
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Great thanks to Rui.
  Mohammad

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  Posted in: Atelier