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  Posted in: Neighborhood
• May 7, 2016 at 5:06 pm #265994
  Knut Klimmek

  Member

  Post count: 55

  Hey,

  I’m having some issues with the individual product pages, where none of the details or images are appearing, unless I enable a sidebar…

  When I don’t use a sidebar, the only information displayed is the product page title, please see images..

  Can you help me understand whats wrong?

  Thanks,
  Max

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  May 9, 2016 at 12:45 pm #266156
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Do you made any changes in theme files?
  Thanks
  Mohammad

  May 9, 2016 at 2:34 pm #266190
  Knut Klimmek

  Member

  Post count: 55

  Hey Mohammad,

  I’ve made some changes to the sf-woocommerce.php file (http://www.swiftideas.com/forums/topic/change-of-text-on-cart-contents-dropdown-in-header/#post-95776), I’ve made some minor changes to the css via general settings; but other than that I have not changed anything.

  Are there any other settings that may effect this?

  Please let me know,
  Thanks,
  Max

  May 9, 2016 at 2:39 pm #266192
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Can you try activating the parent theme to see if the issue still occurs?

  -Kyle

  May 9, 2016 at 3:27 pm #266220
  Knut Klimmek

  Member

  Post count: 55

  Hey Kyle,

  I actually never created a Child/Parent theme setup, or at least I don’t think I did from reading about them online, is that a bad thing?

  Max

  May 9, 2016 at 3:29 pm #266222
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  You should use a child theme when editing theme files, the issue is likely coming from your changes to the woocommerce file

  – Kyle

  May 9, 2016 at 3:47 pm #266228
  Knut Klimmek

  Member

  Post count: 55

  Hey,

  Ok, I’ll start doing that in the future..

  Thing is, this was happening before I edited the woocommerce file. Noticed the issue on Saturday when I reported it, and only edited the woocommerce file a few hours ago..

  I’ll change the woocommerce file back to the original to see..

  Cheers,
  Max

  May 9, 2016 at 4:01 pm #266232
  Knut Klimmek

  Member

  Post count: 55

  Hmmm, just replaced the edited file with the original and now nothing is showing when I visit the site..

  Any idea what that file has to do with the entire site going down??

  May 9, 2016 at 4:14 pm #266236
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Any file can send the website down, if you have any critical error probably the site will be down.

  -Rui

  May 9, 2016 at 4:30 pm #266243
  Knut Klimmek

  Member

  Post count: 55

  Ok, would you be able to send me an original sf-woocommerce.php file? It seems mine are somehow corrupt..

  Please let me know…

  Thanks,
  Max

  May 9, 2016 at 10:58 pm #266306
  Knut Klimmek

  Member

  Post count: 55

  Hey Guys,

  So I resolved that issue by reinstalling the theme..

  The issue still persists.. Can you help? Are there any other configurations/settings which could mean the product page doesn’t display fully unless there’s a sidebar enabled?

  Please let me know..

  Thanks,
  Max

  May 10, 2016 at 9:56 am #266355
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Which issue has been resolved by you? Can you please check the server error log to know the detail of this issue?
  Thanks
  Mohammad

  May 10, 2016 at 1:36 pm #266456
  Knut Klimmek

  Member

  Post count: 55

  Hey Mohammad,

  I’m having some issues with the individual product pages, where none of the details or images are appearing, unless I enable a sidebar…

  When I don’t use a sidebar, the only information displayed is the product page title, please see the images attached in my original post.

  I’ll check the server logs..

  Max

  May 10, 2016 at 3:16 pm #266486
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please provide me FTP login detail to check and resolve the issue.
  Thanks
  Mohammad

  May 10, 2016 at 7:40 pm #266587
  Knut Klimmek

  Member

  Post count: 55

  This reply has been marked as private.
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  Posted in: Neighborhood