New Landing › How can we help? › Atelier › Problems with shipping classes

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    Posted in: Atelier
  • May 4, 2016 at 11:20 pm #265482
    wayward_studio
    Member
    Post count: 71

    Hello team,

    Having a bit of trouble being able to pay for an item once it is in the shopping cart. I have set up a shipping class for t-shirts and set each of them to it however once in checkout it reads with the message displayed in the screenshot.

    Any help is greatly appreciated.

    Thanks

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    May 5, 2016 at 6:53 pm #265685
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You should try to activate the default WordPress theme and try again.
    If the message is the same is something related to the Woocommerce settings.

    Did you setup any shipping method?

    Check this documentation and give it a try
    https://docs.woothemes.com/documentation/plugins/woocommerce/getting-started/shipping/core-shipping-options/

    If you can’t get it to work provide us some admin credentials to have a quick look.

    -Rui

    May 6, 2016 at 9:07 am #265761
    wayward_studio
    Member
    Post count: 71
    This reply has been marked as private.
    May 6, 2016 at 12:23 pm #265825
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can’t login with those credentials.
    Can you try first to activate Twenty 16 and repeat the test.

    -Rui

    May 6, 2016 at 12:39 pm #265834
    wayward_studio
    Member
    Post count: 71
    This reply has been marked as private.
    May 8, 2016 at 6:30 pm #266020
    wayward_studio
    Member
    Post count: 71

    Would appreciate a reply ASAP, my website is live and I’m waiting on this.

    May 9, 2016 at 2:55 pm #266200
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It will not erase your website, just go to Appearance > Themes and activate Twenty Fifteen and test again, this doesn’t seem to be a theme issue, so we need to test with another theme to confirm. If you don’t want to test with Twenty Fifteen please contact WooCommerce support to ask them about the issue, it is likely a shipping set up issue

    – Kyle

    May 9, 2016 at 6:33 pm #266277
    wayward_studio
    Member
    Post count: 71

    Hi Kyle,

    I’ve tested with the twentyfifteen theme and am still recieving the shipping error. I have set up a flat rate and this works so I know that I can accept payments but the classes are not working. Should I contact Woocommerce, I’m positive that I’ve set everything up as required.

    May 9, 2016 at 6:54 pm #266282
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    In that situation you should contact them because they are in better position to provide an answer to that situation.

    -Rui

    May 9, 2016 at 9:10 pm #266298
    wayward_studio
    Member
    Post count: 71

    Support is not provided for non paying woo commerce users. Can I ask if you can please use my user details above to log in and confirm that everything has been set up correctly and is infact an error with woocommerce before I try to take it up with them. I would greatly appreciate that.

    Thanks,

    Adam

    May 10, 2016 at 8:03 am #266339
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It’s 100% not an issue with the theme if you have the same issue with Twenty Fifteen activated, and we can only support theme issues.

    WooCommerce is a free plugin, you do not have to pay for support, contact them here: https://wordpress.org/support/plugin/woocommerce

    – Kyle

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