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  Posted in: Dante
• April 28, 2016 at 10:28 am #264272
  enyinnambagwu

  Member

  Post count: 4

  Hello

  I have the following issues with the Dante Theme:

  1. I have been unable to install the Revolution slider. It is not showing on the left side menu to enable me use the function

  2. I am unable to import sliders in Layer slider. When I select a demo to import, i am shown a blank page.

  April 29, 2016 at 11:31 am #264561
  David Martin – Support

  Moderator

  Post count: 20834

  Do you experience any error messages, I’ll need to login and test this however the site is not working: “Error establishing a database connection”.

  Thanks.

  April 30, 2016 at 1:20 pm #264734
  enyinnambagwu

  Member

  Post count: 4

  Hello Support,
  Thank you for your feedback. First of all, apologies for being unable to Log into the site. The Web host was down for a while. This has been resolved now. Please assist to log in and assist.

  Secondly, there is no error messages, I just experience issues when updating most of the recommended plugins, especially the revolution slider. I am unable to update, neither can I activate. There is no error message shown. Sometimes the site just goes blank.

  Thank you

  May 3, 2016 at 1:31 pm #265092
  David Martin – Support

  Moderator

  Post count: 20834

  Please add your FTP details.

  It maybe you host blocking updating the plugin from our server, are you on Godaddy?

  Thanks.

  May 3, 2016 at 5:03 pm #265177
  enyinnambagwu

  Member

  Post count: 4

  This reply has been marked as private.
  May 3, 2016 at 5:58 pm #265200
  enyinnambagwu

  Member

  Post count: 4

  hello, I received an email notification stating that this issue has been resolved. I logged in and am still having the same issues.

  That is, I am unable to UPDATE almost all the recommended plugins.

  Particularly I am unable to UPDATE and ACTIVATE the revolution slider. see attached screenshots taken now.

  Attachments:

  You must be logged in to view attached files.
  May 4, 2016 at 4:55 pm #265416
  David Martin – Support

  Moderator

  Post count: 20834

  This reply has been marked as private.
  May 5, 2016 at 9:11 pm #265703
  enyinnambagwu

  Member

  Post count: 4

  Hello David,

  Thanks for your support. I reached out to the host. They confirmed that they were not blocking the external URL stated. However, they updated my PHP and all the plugins were updated without a hitch. Thanks for your help.

  May 6, 2016 at 12:25 pm #265826
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Great thanks to David.
  Thanks
  Mohammad

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  Posted in: Dante