ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Dante
• April 26, 2016 at 5:25 pm #263878
  Ulrika2427

  Member

  Post count: 31

  The latest update made a mess on my site. I have download buttons on a page (see screenshot 1), but there is no button, only code on the page. This has work fine until now, what happened?
  When I logged in to try and fix it, the Swift Page Builder is gone!(see screenshot 2) I know this has been a topic before, but I didn’t fully understand how to fix this.
  When I was going to check the version of the theme, I could not get the information. But I know I did the update to 3.2.7.
  This site has caused me a lot of headache and I can’t figure out what the problem is. Can you please have a look at it? I have used the theme on other sites without problems.

  B R
  Ulrika

  Attachments:

  You must be logged in to view attached files.
  April 26, 2016 at 5:29 pm #263881
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can’t login with the provided credentials. Can you check it?

  -Rui

  April 26, 2016 at 5:45 pm #263886
  Ulrika2427

  Member

  Post count: 31

  This reply has been marked as private.
  April 26, 2016 at 6:01 pm #263890
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Those are the same credentials and I tried again and they still don’t work. Try to change it again and test it before send them again.

  Thanks

  -Rui

  April 26, 2016 at 6:20 pm #263893
  Ulrika2427

  Member

  Post count: 31

  This reply has been marked as private.
  April 26, 2016 at 6:26 pm #263895
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  This reply has been marked as private.
  April 26, 2016 at 6:42 pm #263901
  Ulrika2427

  Member

  Post count: 31

  This reply has been marked as private.
  April 28, 2016 at 10:19 am #264268
  David Martin – Support

  Moderator

  Post count: 20834

  @Ulrika2427 – what happens if you enable the Twenty16 theme and then re-test?

  – What version of WP do you have? 4.5.1?

  Thanks.

  May 4, 2016 at 8:55 am #265321
  Ulrika2427

  Member

  Post count: 31

  This reply has been marked as private.
  May 4, 2016 at 11:30 am #265362
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  You won’t lose anything when switching themes, the only thing you could have to do is to assign again the menu when you activate again the theme, but you won’t lose anything.

  -Rui

  May 4, 2016 at 1:18 pm #265376
  Ulrika2427

  Member

  Post count: 31

  This reply has been marked as private.
  May 5, 2016 at 10:12 am #265557
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  I am able to login to your site, I can see your admin area.

  – Please update all plugins: http://www.smj.se/wp-admin/plugins.php.
  – Please clear your browser cache, re-test the page.
  – Please disable all plugins leaving all deactivated so I can look further into the issue.

  Thanks.

  May 5, 2016 at 10:30 am #265563
  Ulrika2427

  Member

  Post count: 31

  Hi!
  All plugins are now updated (except for WPML Multilingual CMS and WPML Translation Management, I think !don’t think I need to buy them?) and disabled.

  /Ulrika

  May 5, 2016 at 10:45 am #265566
  David Martin – Support

  Moderator

  Post count: 20834

  I can no longer login to your site?

  – Please contact your host and ask them what is causing this, the theme does interact with the login.

  Thanks.

  May 5, 2016 at 11:09 am #265576
  Ulrika2427

  Member

  Post count: 31

  Hello,
  It’s holiday in Sweden today, so I can’t contact my host.
  I am logged in on the site, is that why you cant login. I am a lite scared tp loot in case I can’t login again with all the plugin disabled.

  /UlRIKA

• Back to forum

  Posted in: Dante