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  Posted in: Atelier
• April 26, 2016 at 5:45 am #263727
  Din Tan

  Member

  Post count: 15

  I have searched the forum but can’t find previous questions related to my problem. The problem I am facing is when I share post to Facebook, the thumbnail captured is always the website logo, although I have already set Featured Image in the post. Please refer to my attachment.

  Is there any settings I have missed out?

  Thank you!

  Attachments:

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  April 26, 2016 at 7:23 am #263738
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please provide me login detail to check and resolve the issue.
  Thanks
  Mohammad

  April 26, 2016 at 8:41 am #263768
  Din Tan

  Member

  Post count: 15

  This reply has been marked as private.
  April 26, 2016 at 9:42 am #263777
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  It seems fine to me. Please check me screenshot.
  Thanks
  Mohammad

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  April 27, 2016 at 11:46 am #264052
  Din Tan

  Member

  Post count: 15

  Dear Mohammad,

  That is the only post that works while the rest all not. I tried to open 2 windows and compare the posts, trying to spot the differences in settings but I can’t find any.

  By any chance you would be able to help identify the reason that particular post is working as expected?

  Thank you very much.

  April 27, 2016 at 11:55 am #264062
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please provide another post url. I will check my self.
  Thanks
  Mohammad

  April 28, 2016 at 3:14 am #264220
  Din Tan

  Member

  Post count: 15

  Hi Mohammad,

  I am going to give a few links to posts that are working and those that are not. Here you go:

  WORKING
  http://www.eunoia.com.my/v2/2016/01/you-are-sweet-enough-already/

  NOT WORKING
  http://www.eunoia.com.my/v2/2015/10/what-make-butter-a-friend/
  http://www.eunoia.com.my/v2/2016/04/are-you-eating-rancid-oils/
  http://www.eunoia.com.my/v2/2016/04/your-gut-is-your-second-brain/
  http://www.eunoia.com.my/v2/2015/10/stay-awake-with-apple/
  http://www.eunoia.com.my/v2/2015/10/bristol-stool-chart/
  http://www.eunoia.com.my/v2/2015/12/high-cholesterol-is-not-an-illness/
  http://www.eunoia.com.my/v2/2015/12/how-to-read-your-blood-lipid-profile/
  http://www.eunoia.com.my/v2/2015/10/5-steps-to-heal-a-leaky-gut/

  Actually there are more. Do feel free to let me know if you need them too.

  Thank you.

  April 28, 2016 at 6:43 am #264224
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please go to Admin > Edit post > Set Feature thumbnail at right sidebar > Now go to https://developers.facebook.com/tools/debug/og/object/ > Enter post url and click on Fetch new scrap information button.
  Thanks
  MOhammad

  April 29, 2016 at 1:33 am #264459
  Din Tan

  Member

  Post count: 15

  Hi Mohammad,

  I followed your steps and did the FETCH NEW SCRAP INFORMATION. I get a report shown in the image attached herewith. So what should I do next to solve the problem?

  Thank you.

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  April 29, 2016 at 6:23 am #264470
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please make sure that thumbnail image size should not be smaller than 200px x 200px.
  Thanks
  Mohammad

  May 2, 2016 at 5:41 am #264825
  Din Tan

  Member

  Post count: 15

  Dear Mohammad,

  I am not sure if you understand my problem here. The thumbnails that I am using are already bigger than 200px x 200px, still having the same problem. Please refer to links below and pictures attached.

  Post 1: http://www.eunoia.com.my/v2/2016/04/are-you-eating-rancid-oils/ (779px x 448px)
  Post 2: http://www.eunoia.com.my/v2/2016/04/your-gut-is-your-second-brain/ (1200px x 630px)

  Thank you.

  Attachments:

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  May 2, 2016 at 6:03 am #264833
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I see that image height is 173px that is reduced size of 200px so its not appearing .
  Thanks
  Mohammad

  May 3, 2016 at 3:48 am #264956
  Din Tan

  Member

  Post count: 15

  Dear Mohammad,

  Just to make sure we are not going on and on with the correct thumbnail sizes, this is what I have tried:

  Existing Post: http://www.eunoia.com.my/v2/2016/04/are-you-eating-rancid-oils/ (400 x 400 thumbnail)
  New Post (Private): http://www.eunoia.com.my/v2/2016/05/testing-400×400/ (400 x 400 thumbnail)
  New Post (Private): http://www.eunoia.com.my/v2/2016/05/200×200/ (200 x 200 thumbnail)

  All of these have the same FB sharing problem: Logo appears as thumbnail instead of the picture set as thumbnail.

  Why not you try to create a post that works correctly?

  Thank you.

  May 3, 2016 at 8:15 am #264968
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please use the facebook debug https://developers.facebook.com/tools/debug/ to find the exact issue with sharing.
  Thanks
  Mohammad

  May 3, 2016 at 2:35 pm #265118
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi Din Tan,

  I just made an adjustment to make sure that it would pull in the original size thumbnail (previously it was using Medium, which hasn’t been an issue before). That should sort your issue. If you still see the issue on share then try using the Facebook tool to recheck.

  – Ed

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  Posted in: Atelier