New Landing › How can we help? › Themeforest Theme Support › Dante › issues after wp and theme updates

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posted in: Dante
  • April 23, 2016 at 7:57 pm #263373
    Lara
    Member
    Post count: 9

    Hi David,
    Find here the info requested.
    Thanks again.
    Lara

    April 25, 2016 at 2:44 pm #263621
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It seems to something with WPML I deactivated all plugins and the Swift Page builder show up.
    When I tried to activate again all plugins the WPML is generating this error and couldn’t be activated.
    https://www.dropbox.com/s/doz6ibit3r7cg45/Screenshot%202016-04-25%2014.48.12.png?dl=0

    Check if the sql permissions somehow changed, and guess it’s also better to contact WPML so they can help with that situation.

    Let us know the result so we can go from there.

    -Rui

    April 26, 2016 at 11:49 am #263803
    Lara
    Member
    Post count: 9

    Thank you! I’ll try to contact them.

    April 26, 2016 at 12:50 pm #263812
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    April 28, 2016 at 12:28 pm #264308
    Lara
    Member
    Post count: 9

    Hello,
    Now the dashboard/backend is a blanc page… Any idea why? I wanted to uninstall WPML and install it again, but didn’t get the chance: I’m able to log in and see the front end, but no back end, and no matter what I try to use from the WP menu that appears on the front end I get that white page.
    Hope you know how to solve it…
    Thanks so much

    April 28, 2016 at 12:40 pm #264314
    David Martin – Support
    Moderator
    Post count: 20834

    Lara without any actual detail of what you have changed it’s very hard to say, it’s guess work.

    – What did WPML do?

    Please contact your host and ask them to investigate this error, ask for any error logs relating to this issue.

    – David.

    April 29, 2016 at 6:38 am #264472
    Lara
    Member
    Post count: 9

    I didn’t change anything, I logged in the web site to uninstall WPLM and I found it like that, but didn’t do anything with WPML.
    I’ll talk to host then.
    Thank you.

    April 29, 2016 at 2:04 pm #264608
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem, let us know

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    Posted in: Dante
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