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New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Menu problems on horizontal orientation on iPad
- This topic has 9 replies, 3 voices, and was last updated 8 years by David Martin – Support.
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Posted in: Neighborhood
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April 20, 2016 at 2:18 pm #262772
We are having problems with the landscape (horizontal) orientation of the iPad with the behaviour “cascade” menu, it not working, event if it is working on desktop, mobile (both orientations) and portrait (vertical) orientation, the site is: http://www.draftstore.it/ds and I’m attaching some fotos (the first 2, on horizontal orientation, the next 2 are on vertical orientation).
I read some other topics, and in some of this were suggested to check the plugins (activating and deactivating) we already done, but nothing changes.
Theme is updated and it is happening anyway.Thank you!
NydiaAttachments:
You must be logged in to view attached files.April 21, 2016 at 7:20 pm #263088Hi,
Can you clear the iPad device cache and re-test?
Thanks.
April 21, 2016 at 8:10 pm #263108Hi, i already did, unfortunately it is still not working. It works fine on mobiles and in the vertical version.
Thank youApril 25, 2016 at 12:27 pm #263550May 16, 2016 at 2:32 pm #267769Hi David, sorry if i didn’t answer before, I already re-test, this png is exactly the website but I don’t see the menù sections open, the problem is: in the menù, the sections “categorie” or “Guide Draft” when I try to open it (I put some submenù sections) I can’t see them, just in this iPad (iPad air 9,7″). I test in another two tablets (samsung a little bit wider) and it works like the normal menù. Then if I use the vertical orientation on iPad or samsung tablet, it works fine with the tiny menù and all the submenù sections are open.
The problem is just when I use it horizontal orientation in this iPad.
I’m not an expert, but I’m thinking that maybe it depends on the css instructions for this menù, during the behavior changing from normal one into tiny menù, just is this specifically size. Don’t take it as it come from an expert please, I’m not and expert, and I’m just wondering. I try several times with chrome, safari and it is not working anyway, cleaning cache and all info on browsers. I attach some photos with same menù section and both behaviors in both orientations.Note: I already update all OS on iPad and WordPress and theme last version
Attachments:
You must be logged in to view attached files.May 16, 2016 at 2:55 pm #267786Hi David, it’s me again, take a look here, making the screen “thinner” on chrome, it doesn’t work. I’m attaching a photo of chrome, this menù is not expanding or showing submenù lines.
Thank you
NydiaAttachments:
You must be logged in to view attached files.May 16, 2016 at 3:14 pm #267794Sorry if I write again! this last photo on last message was on computer, not iPad.
May 18, 2016 at 9:00 pm #268531Hi @Nydia,
David is on vacation atm. Will test it on the iPad and will let you know my results.
Thanks
-Rui
May 23, 2016 at 2:49 pm #269457This reply has been marked as private.May 25, 2016 at 12:05 pm #270022The image posted here is Firefox?: http://www.swiftideas.com/forums/topic/menu-problems-on-horizontal-orientation-on-ipad/#post-267786.
Please upgrade to version 3.4.11: https://www.dropbox.com/s/rvg6p2zmqniex9r/neighborhood.zip?dl=0.
Full instructions on how to upgrade are found here:
http://www.swiftideas.com/knowledgebase/how-to-manually-update-your-theme/.Thanks.
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Posted in: Neighborhood
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