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  Posted in: Atelier
• April 20, 2016 at 1:08 pm #262749
  beritendershicks

  Member

  Post count: 34

  Hi,

  after I updated WP to version 4.5 and the swift framework to version 2.1.6 I can not open any dropdown field in the elements of the page builder. I love the new layout of all the elements but I can not change the settings of my elements.

  I have no idea what is causing this. Can you help me, please?

  Thanks
  Berit

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  April 20, 2016 at 2:19 pm #262777
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Please update to 2.1.7

  – Kyle

  April 20, 2016 at 2:50 pm #262784
  beritendershicks

  Member

  Post count: 34

  Hi

  I updated to swift framework version 2.1.7 successfully. Unfortunately, it did not help with the issue I am having. I still can not use any dropdown field.

  Thanks
  Berit

  April 21, 2016 at 9:56 am #262917
  beritendershicks

  Member

  Post count: 34

  Hi,
  I am also having problems with the portfolio pages as well. I can not edit the custom excerpt properly anymore and the item sidebar content field shows the html-code for the formatting instead of the formatted text.

  I am stuck and can not get the website done as expected. Can anybody help, please?

  Thanks
  Berit

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  April 22, 2016 at 11:22 am #263212
  David Martin – Support

  Moderator

  Post count: 20834

  Berit –

  1) Please update the Swift Framework plugin to the latest: http://shop.winery-hicks.com/wp-admin/update-core.php

  – Can you be more specific as to your issue with the portfolio custom excerpt? Please add any screenshots.

  2) Portfolio sidebar content, please switch to the “Text” tab and remove the HTML.

  Thanks.

  April 25, 2016 at 10:55 am #263506
  beritendershicks

  Member

  Post count: 34

  Hi,

  I updated SwiftFramework to version 2.2.0. Now the portfolio custom excerpt issue and the item sidebar content issue are solved.

  Unfortunately, the issue with the pop-up windows to configure any framework elements on my pages still remains. I can open the pop-up window but I can not change any settings by clicking on the little arrow.

  Thanks
  Berit

  April 25, 2016 at 11:52 am #263529
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  hi,

  Can’t reach your admin login page. Can you confirm what’s your admin url login page?
  Thanks

  -Rui

  April 25, 2016 at 3:31 pm #263632
  beritendershicks

  Member

  Post count: 34

  This reply has been marked as private.
  April 25, 2016 at 3:59 pm #263642
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  hhumm I’m still having problems loading that page.
  Can you check with your hosting support what’s going on? if there is any error in the server error logs.

  -Rui

  April 26, 2016 at 12:09 pm #263804
  beritendershicks

  Member

  Post count: 34

  Hi,

  the website should be available now. There was a problem with the php version.

  Thanks
  Berit

  April 26, 2016 at 1:27 pm #263826
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Still having issues with the dropdown after upgrading the php version?

  – Kyle

  April 26, 2016 at 1:47 pm #263832
  beritendershicks

  Member

  Post count: 34

  Hi,

  Yes, I still have problems. I can not set the animation in the text block element for example. The value is “None” and there is no dropdown to change that value.

  I did not upgrade the php-version. Actually I downgraded from 5.6 to 5.5 again. I am having major issues with the woocommerce shop page in the German translation. Therefore I tried php version 5.6 without success.

  Thanks
  Berit

  April 26, 2016 at 5:23 pm #263877
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  just checked and this is related to Visual Composer. Your version is a bit old, can you update to the latest version then clear the cache and try again.

  -Rui

  April 27, 2016 at 12:40 pm #264076
  beritendershicks

  Member

  Post count: 34

  Great! That did it.

  Thanks!

  April 27, 2016 at 12:44 pm #264077
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Great! Thanks Rui

  – Kyle

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  Posted in: Atelier