New Landing › How can we help? › Atelier › issues with product zoom

Viewing 11 posts - 1 through 11 (of 11 total)
  • Back to forum
    Posted in: Atelier
  • April 20, 2016 at 11:58 am #262719
    NikkiSt
    Member
    Post count: 240

    Hi,

    I’m experiencing an issue with the product zoom feature. When you hover on the image, it seems to zoom out (appear in normal size) instead of zoom in… ?

    I am running the latest version of wordpress and the theme.

    thanks

    April 20, 2016 at 1:08 pm #262748
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You’re image is not big enough, you need to upload a bigger image for the hover zoom to work

    – Kyle

    April 20, 2016 at 1:34 pm #262754
    NikkiSt
    Member
    Post count: 240

    hey Kyle

    they are 700x904px. Does it only work if they bigger than this?

    Thanks

    April 20, 2016 at 1:47 pm #262761
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The images you have uploaded are exactly that size? I am not referring to the woocommerce image settings, I mean the actual size of the image when you upload it

    – Kyle

    April 20, 2016 at 5:44 pm #262826
    NikkiSt
    Member
    Post count: 240

    Yes they are exactly that size when uploading.

    April 20, 2016 at 5:45 pm #262828
    NikkiSt
    Member
    Post count: 240

    You can see here http://nativeinteriors.com/product-category/kitchen-dining/utensils/

    April 20, 2016 at 5:46 pm #262829
    NikkiSt
    Member
    Post count: 240
    This reply has been marked as private.
    April 20, 2016 at 6:22 pm #262833
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Your image area is bigger than that, http://d.pr/i/1k3RZ/5EdgFcgm

    The original image needs to be bigger than the image area for it to zoom. Either upload bigger images, or go to Theme Options > Product Options and reduce the size of the image area

    – Kyle

    April 21, 2016 at 12:28 pm #262990
    NikkiSt
    Member
    Post count: 240

    Ok thanks Kyle – which option must I change to change the image area? Is it the product slider height?

    April 21, 2016 at 1:01 pm #263007
    NikkiSt
    Member
    Post count: 240

    I just want to check what the image sizes should be as I’m seeing conflicting posts on the forum… should they be 540px x 720px in woocommerce settings or 700x904px?

    And then if my image size is 700×904 when uploading, should my woocomm setting rather be 540x720px in order for the zoom functionality to work?

    thanks

    April 21, 2016 at 7:45 pm #263097
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Leave the WooCommerce settings at 700×904, but upload bigger images than 700×904 for the zoom to work

    – Kyle

  • Back to forum
    Posted in: Atelier
Viewing 11 posts - 1 through 11 (of 11 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register