New Landing › How can we help? › Cardinal › Demos not uploading

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    Posted in: Cardinal
  • April 18, 2016 at 2:49 pm #262198
    sadrobot
    Member
    Post count: 7

    Hello
    I have installed the latest version of WordPress, Cardinal and all associated plugins without much of a problem, but I need to install the ‘Photography Two’ demo. The ‘theme settings’ uploaded fine, but when I want to add all the theme demo data (pictures/pages), I just see the progress page continuously running. It’s been on for about an hour so far and still no change! I have set the PHP memory allocation to 256mb, and added the PHP line into my config to allocate 256mb, but still no joy. Am I able to download these demo files somewhere and install manually?

    Hope you can help

    Many thanks.

    April 18, 2016 at 8:45 pm #262346
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You server is generating an 500 Internal server error.
    https://www.dropbox.com/s/txqlsjferfglege/Screenshot%202016-04-18%2020.51.00.png?dl=0

    Can you try to check your server error logs to see if there is any detailed message about the error?
    Do you have disk space?

    -Rui

    April 18, 2016 at 10:27 pm #262370
    sadrobot
    Member
    Post count: 7

    Hi there. thanks for the info. The error that was coming back was:

    mod_fcgid: stderr: PHP Fatal error: Class ‘DOMDocument’ not found in /var/www/vhosts/avalanchebikes.co.uk/httpdocs/wp-content/plugins/cardinal-importer/parsers.php on line 61, referer: http://www.avalanchebikes.co.uk/wp-admin/admin.php?import=swiftdemo&step=1&demoid=20&democontent=yes

    So I looked on the PHP server settings and activated the ‘DOM’ object, and it worked! I can’t really explain the 500 error – the logs showing it was reset by peer, but I just kept trying and it all eventually worked ok. All the demo data is in there now.

    Thanks for your time.

    April 20, 2016 at 9:51 am #262674
    David Martin – Support
    Moderator
    Post count: 20834

    Glad you got it sorted.

    Thanks.

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