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  Posted in: Joyn
• April 17, 2016 at 6:56 am #261971
  hnycmb

  Member

  Post count: 60

  Hey,

  I’m getting this fatal error when attempting to login to our sites wp dashboard – Fatal error: Class ‘RWMB_Multiple_Values_Field’ not found in /home/content/p3pnexwpnas01_data03/55/2776855/html/wp-content/themes/joyn/includes/meta-box/inc/fields/autocomplete.php on line 6

  This is the last thing I did before the issue started:

  After making some updates/edits to the site, I realized that there was an update to the Joyn theme to 2.4.4. I decided to update the site and everything went fine; however, later we checked the site on mobile and there were some loading issues that were not a problem on the the previous version so I just reinstalled Joyn 2.4.3. This fixed the front-end issues but created the fatal error that is now preventing us from logging in to our site.

  How do we fix this?

  Please reply ASAP as we need to be logged into our site on Monday morning.

  Thanks!
  Tim

  April 18, 2016 at 2:02 pm #262172
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please download the latest version from themeforest download page and upload it through FTP software.
  Thanks
  Mohammad

  April 18, 2016 at 2:15 pm #262177
  hnycmb

  Member

  Post count: 60

  Tried that but they don’t have the most recent update of joyn theme available.

  I updated via the wp dashboard yesterday but now that option is out.

  Is there anything else that can be done? It’s very important that we are able to login to our site today.

  Please let me know.
  Tim

  April 18, 2016 at 3:22 pm #262226
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can you provide FTP access to look at this situation?
  Use the private reply.

  -Rui

  April 18, 2016 at 3:33 pm #262230
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Will also need admin access to check any conflict with plugins.
  -Rui

  April 18, 2016 at 3:36 pm #262233
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  This reply has been marked as private.
  April 18, 2016 at 6:21 pm #262293
  hnycmb

  Member

  Post count: 60

  That fixed it!

  April 18, 2016 at 6:38 pm #262296
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Glad to help you.
  Thanks
  Mohammad

  April 18, 2016 at 6:39 pm #262297
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Glad it’s sorted.
  -Rui

  April 27, 2016 at 9:21 am #263998
  carolinebakker

  Member

  Post count: 3

  This reply has been marked as private.
  April 27, 2016 at 9:43 am #264001
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please download the Joyn theme from themeforest download page and upload through FTP software again because many files are missing.
  Thanks
  Mohammad

  April 27, 2016 at 11:06 am #264034
  carolinebakker

  Member

  Post count: 3

  Hi thanks for your reply. I have just done that, downloaded the entire file and documents. Unzipped the theme files and uploaded via FTP. Still same issue… Any suggestions?

  April 27, 2016 at 11:48 am #264053
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Manage to sort it. I deleted the theme and uploaded the files again.
  Can you check it?

  -Rui

  April 27, 2016 at 11:55 am #264061
  carolinebakker

  Member

  Post count: 3

  That seems to have worked. Thanks heaps.

  April 27, 2016 at 11:59 am #264065
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  No problem. Glad I could help.
  -Rui

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  Posted in: Joyn