New Landing › How can we help? › Atelier › Formatting disappears when I go back and edit assets – Please help!!!

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posted in: Atelier
  • April 15, 2016 at 6:34 pm #261851
    Katie Sutton
    Member
    Post count: 104

    Hello,
    I’m having a very big problem with my site. It persisted through the latest update so I need to ask for help. When I edit an asset with the swift page builder (i have most recent version installed) and set up padding etc, and save,all is well on front end. When I go back in and edit ANYTHING (text) without even touching that formatting tab – I LOSE all formatting. This is driving me crazy. https://dev.tycaton.com/wine-club/ is a good page to try it out – if you look at the asset called delivery options 2 – first of all, can’t figure out why the icons won’t line up as it’s a clone of the asset above and those are just fine. But putting that aside, if you add the proper padding and save and then go back in and edit the text, when you exit, the padding is gone! This is a giant problem and I cannot hand the site over to my client like this, it will drive them bonkers. Please help!!!!!!
    Thank you,
    Katie

    April 18, 2016 at 3:27 pm #262228
    David Martin – Support
    Moderator
    Post count: 20834

    HI,

    Can you clear your browser cache, if I edit the mentioned page I see the Row settings are all present?

    This is what I see: http://d.pr/i/Qa3

    Thanks.

    April 25, 2016 at 11:01 am #263508
    Katie Sutton
    Member
    Post count: 104

    Hello,
    No, the issue is that if I go into edit the text portion of any content block, even if I make NO CHANGES at all, the padding left and right is just lost if I press save! So, for example, on this page, I opened the text edit part (not the row edit) of the block called “about delivery 2”. If I do that and press Save, I lose my padding (even if I make no text changes at all). I cannot have this happening to my client when I turn the site over to her, she will go crazy. Screenshot shows padding settings (which were 50 left and 50 right but just re-set to zero upon opening the text block) as well as how the front of the page looked after I went in – all padding left and right just gone. Please feel free to try it yourself (I suggest you use the block I used or one of the other simple ones – the top row is a more complex layout and losing the formatting there is even more of headache). Please help!! Thanks, katie

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    April 25, 2016 at 11:02 am #263511
    Katie Sutton
    Member
    Post count: 104

    oops – sent you two of the same screenshots on last reply – here is the front of page…

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    April 27, 2016 at 10:52 am #264026
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you check this screencast: http://d.pr/i/16eDI

    If I edit the Delivery Options 2 section, I can add padding top/bottom, I click save and the padding remains as I entered it. Is there a step I am missing to replicate this issue?

    Thanks.

    April 27, 2016 at 10:09 pm #264200
    Katie Sutton
    Member
    Post count: 104

    OK, so I’m super happy to say that whatever weirdness was causing my formatting to be lost has stopped. The issue was with LEFT and RIGHT padding (not top and bottom, for whatever reason) – every time I made a change and saved it, if I went BACK in and edited the Text again, the formatting left and right padding I had added was mysteriously gone. You can imagine what a headache this was creating for my development. Anyway, I tested this many times on many browsers before contacting you and it kept happening… now, suddenly, but some development voodoo/divine intervention (no action on my part), it seems to have stopped and now my formatting is sticking. So, Yay! One less headache for both of us.
    Have a nice day,
    Katie

    April 28, 2016 at 7:31 am #264230
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok great!

    – Kyle

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