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    Posted in: Dante
  • April 14, 2016 at 3:54 pm #261524
    TriadGoodwill
    Member
    Post count: 43

    Since updating my website yesterday, it keeps popping in and out of working properly, even when I am not doing anything to the site. The main menu keeps disappearing from the top of the site and is showing up as a list with the site scrolling over it (images attached). I am not sure what is going on, but the only changes I made were theme and WordPress updates.

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    April 15, 2016 at 9:58 am #261660
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Do you see another update in the dashboard?

    Can you clear your browser cache, please also purge any caching plugins you are using also.

    Thanks.

    April 15, 2016 at 1:23 pm #261758
    TriadGoodwill
    Member
    Post count: 43

    I do not see any more updates in the dashboard. I did clear my cache.

    April 15, 2016 at 1:32 pm #261764
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Will respond in your other topic

    – Kyle

    April 15, 2016 at 4:00 pm #261812
    TriadGoodwill
    Member
    Post count: 43

    I updated the Theme via FTP in addition to following your suggestions above and I am still having this problem. I am not seeing any additional updates in the update area. It has been popping in and out of showing up properly since yesterday, even when I am not doing anything.

    April 18, 2016 at 12:24 pm #262121
    David Martin – Support
    Moderator
    Post count: 20834

    Your site is loading great for me, can you clear your browser cache?

    Thanks.

    April 18, 2016 at 2:15 pm #262175
    TriadGoodwill
    Member
    Post count: 43

    I cleared my cache and I am still having the problem. It goes in and out even though I have not been doing anything on the website. I did just update to the newest theme version as well and it is still doing it (see attached)

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    April 18, 2016 at 3:55 pm #262244
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    It also displays fine to me. Try Chrome in Incognito mode Cmd + Shift + N or Ctrl + Shift + r
    Also try in a different browser.

    -Rui

    April 18, 2016 at 5:05 pm #262275
    TriadGoodwill
    Member
    Post count: 43

    This is still happening. It appears to be a Chrome issue. It is sporadic, so when you guys are checking, it seems like it is working fine, but I just had two other people on different computers and in different locations from myself tell me they had the issue (I didn’t ask – just made aware). This has only been happening since I updated the theme last week. Right now for me at 12:02pm EST, it is doing the same problem on Chrome, but not on the Microsoft browser. The issue also comes up when I am Incognito on Chrome. My colleague who mentioned the issue said she was on Chrome as well.

    Thanks

    April 18, 2016 at 7:50 pm #262328
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    In that case the only issue I can see is that maybe the chrome version is not the latest one.
    This is my current version.

    https://www.dropbox.com/s/tbbb4x4dv84om0k/Screenshot%202016-04-18%2019.55.53.png?dl=0

    -Rui

    April 18, 2016 at 8:05 pm #262334
    TriadGoodwill
    Member
    Post count: 43

    I will try updating Chrome and see what happens

    April 18, 2016 at 8:12 pm #262335
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok let us know. That really looks an issue that existed with a chrome version a few months ago.
    -Rui

    April 18, 2016 at 8:45 pm #262344
    TriadGoodwill
    Member
    Post count: 43

    Just updated chrome – still having issue (see attached)

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    April 18, 2016 at 9:31 pm #262361
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    well manage to replicate it in Firefox. So in my chrome it works but not in Firefox.
    I figure out that is being caused by a plugin, I deactivate them temporarily and the issue went away in Firefox.

    I suggest you do the same(deactivate all plugins) and activate the plugins one by one(or several at each time) and refresh the homepage to check when the issue is gone and determining also what plugin is causing it.

    -Rui

    April 19, 2016 at 1:17 pm #262524
    TriadGoodwill
    Member
    Post count: 43

    Okay. Thank you for your help.

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