New Landing › How can we help? › Atelier › products and some elements not showing

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    Posted in: Atelier
  • April 13, 2016 at 9:45 am #261092
    Rainoldi
    Member
    Post count: 16

    Hi

    After 4.5 wordpress’s update, some elements like titles, subtitles and products are not showing in the page.

    Can you help me to fix the issue?

    thanks.

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    April 13, 2016 at 10:00 am #261101
    David Martin – Support
    Moderator
    Post count: 20834

    It looks like WP 4.5 has caused two JS errors JQMIGRATE: Migrate is installed, version 1.4.0 & Syntax error, unrecognized expression: [href=#undefined].

    – I’ll chat with the lead developer this AM and we will look at the issue with urgency.

    April 13, 2016 at 1:36 pm #261226
    Rainoldi
    Member
    Post count: 16

    HI,

    any updates?

    Thanks

    April 13, 2016 at 1:42 pm #261228
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    We will release today and update to fix this situation.

    -Rui

    May 4, 2016 at 5:37 pm #265425
    estevanix
    Member
    Post count: 25

    Hey,

    I’m having the same issue, running Atelier 1.9.81, Swift Framework 2.2.0, WC 2.5.5 and WP 4.5.1.

    http://www.cariris-flipflops.com/shop/

    What do I need to do to get it fixed?

    Thanks!

    May 4, 2016 at 5:53 pm #265428
    David Martin – Support
    Moderator
    Post count: 20834

    Please clear your browser cache, this is what I see: http://d.pr/i/1kiY7

    Thanks.

    May 4, 2016 at 6:51 pm #265444
    estevanix
    Member
    Post count: 25

    Thanks David,
    i’ve just tried clearing my cache and in 3 different browsers… and in two different computers. Still doesn’t show…

    even using screenshotmachine this is what i get:
    https://screenshotmachine.com/serve.php?img=cariris-flipflops-com-FULL-cfc98f.png

    What is going on?

    May 5, 2016 at 3:06 pm #265626
    estevanix
    Member
    Post count: 25

    So, any other suggestions about that?
    I’ve have confirmed that product element doesn’t show. Mini works fine. You will see mini element at the bottom of the page.

    http://www.cariris-flipflops.com/

    Thanks

    May 5, 2016 at 4:32 pm #265643
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @estevanix

    Can you provide us admin credentials in a private reply so we can check your site?
    Thanks

    -Rui

    May 5, 2016 at 4:58 pm #265656
    estevanix
    Member
    Post count: 25
    This reply has been marked as private.
    May 6, 2016 at 3:37 pm #265876
    estevanix
    Member
    Post count: 25

    So, any news on this?

    Thanks,

    May 9, 2016 at 9:26 am #266067
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Apologize for the delay, will check it ASAP.

    -Rui

    May 9, 2016 at 4:20 pm #266241
    estevanix
    Member
    Post count: 25

    Thanks Rui.

    Any news?

    May 9, 2016 at 4:40 pm #266250
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I just checked your site and it seems all fine.
    https://www.dropbox.com/s/01d2uqiny6jezh5/Screenshot%202016-05-09%2016.43.22.png?dl=0

    I purged the cache from the plugin.The theme version and SwiftFramework version are the latest ones, so it’s not because of it.

    This can only be cache. Do you have any proxy between your computers and the internet? Proxy can have cache and routers/switches can also cache data.

    Can you ask someone else to check it?

    -Rui

    May 9, 2016 at 4:56 pm #266252
    estevanix
    Member
    Post count: 25

    Thanks for the help Rui,

    Yes, i can confirm that the shop page is displaying right.
    http://www.cariris-flipflops.com/shop/

    The Home however, not:
    http://www.cariris-flipflops.com/

    I have no proxy. Tried in several computers and offices (meaning different internet connections). I do use cloudfare, but it’s is paused right now.

    @ the home the product element doesn’t show. Only the Mini Products element show. Could you confirm if that’s what you see as well? I’ve checked with people in the US and Europe and they say the same.

    Thanks again,

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