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New Landing › How can we help? › Atelier › Mobile Menu Not Working
- This topic has 10 replies, 5 voices, and was last updated 8 years by Rui Guerreiro – SUPPORT.
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Posted in: Atelier
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April 11, 2016 at 4:14 pm #260747
Hello I have read through everyone’s issue with the mobile menu and have tried to create new menus and check through all of the settings and nothing is working for the mobile window. The only thing being showed in the mobile window is the shopping cart. None of the site navigation is coming up. Please help. I appreciate it.
April 11, 2016 at 7:29 pm #260783Hi,
I have managed to resolve the issue so please check it now.
Thanks
MohammadApril 11, 2016 at 10:42 pm #260806Dear support team,
When you say “I have managed to resolve the issue so please check it now.”, can you actually add the description of the solution so anyone else encountering the same problem can use the solution instead of having to create an identical thread and wait for the response each time.
Thank you!
April 12, 2016 at 3:15 am #260816I have just checked and the issue has not been resolved for andriod phones. It works on my iphone, galalxy tab and ipad. The same thing is still showing for the menu: Search, cart, wishlist, login, and sign up. I have used the following mobile browsers and cleared the cache for each one: chrome, firefox, and explorer. Thanks.
April 12, 2016 at 8:24 am #260855Hi,
Can you please attach marked screenshot to check it?
Thanks
MohammadApril 12, 2016 at 2:30 pm #260956Hey here is the screen shot thanks.
Attachments:
You must be logged in to view attached files.April 14, 2016 at 9:55 am #261408Hello,
Can you clear your android device browser cache and re-test?
I do not have an android device to test this so I’ll ask the team if they can check also.
Thanks.
April 14, 2016 at 10:17 am #261413Tested on an Android device and this is what we see: http://d.pr/i/1fc7K/OREGF9Fk
Thanks.
April 17, 2016 at 11:09 am #261983Thanks for making the mobile menu work on Android, but now all my Shop, Category Product Pages, and Featured Product images will not show up on the website and they were there before the Android menu was fixed. Here are the pages:
http://kskandies.com/shop/
http://kskandies.com/product-category/chocolate-w-nuts/
http://kskandies.com/product-category/candy-apples/
http://kskandies.com/product-category/pretzel-rods/
http://kskandies.com/product-category/chocolate-delights/
http://kskandies.com/product-category/chocolate-w-fruit/
http://kskandies.com/product-category/naughty-bites/
http://kskandies.com/product-category/drunken-berries/
http://kskandies.com/product-category/wedding-delights/
http://kskandies.com/product-category/tipsy-cakes/
http://kskandies.com/product-category/specialsProduct Page Example: : http://kskandies.com/product/dark-chocolate-caramel-apples/ (Featured image will not post)
These links are critical to guiding their customers directly to what they want purchase. Please fix as soon as you can thanks.
Other images are missing also and the instagram module is no longer working!
I am including screen shots to show you where the areas are missing.Attachments:
You must be logged in to view attached files.April 18, 2016 at 1:22 am #262022I just updated the theme and flushed the cache to see if that would help as stated by others who have had the same image issues and it did not work. Thanks.
April 18, 2016 at 12:16 pm #262115Hi,
I tested a couple links and they are showing the product images.
http://kskandies.com/product-category/chocolate-w-nuts/
https://www.dropbox.com/s/72zj3npe9qbn5hi/Screenshot%202016-04-18%2012.21.04.png?dl=0https://www.dropbox.com/s/guieigp6mozt00l/Screenshot%202016-04-18%2012.22.12.png?dl=0
Can you try in a different browser and clear the browser cache again?
-Rui
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Posted in: Atelier
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