New Landing › How can we help? › Atelier › Direct links (anchors) not working correctly on OnePager

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    Posted in: Atelier
  • April 8, 2016 at 6:51 pm #260456
    freeheart
    Member
    Post count: 51

    Hi there!

    When sending out our newsletter with various direct links to a One Pager I noticed a strange behavior. The page is jumping around and ends further down the site.
    For example if you click the first link below and a new tab opens it works fine. Then if you open the second link it briefly shows the correct position but then jumps further down. Same with the third link.

    http://yuna.com/de/graz/#stundenplan
    http://yuna.com/de/graz/#shop
    http://yuna.com/de/graz/#team

    I’m not sure but it may have to do something with the hero header that has not fully loaded and then causes the jumping down. But the first link works fine. I also double checked the row IDs. They are all unique.
    Is there anything I can do?

    Cheers,
    Tom

    April 11, 2016 at 11:16 am #260655
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you update the theme and Swift Framework plugin and re-test: http://yuna.com/wp-admin/update-core.php

    Thanks.

    April 11, 2016 at 11:35 am #260663
    freeheart
    Member
    Post count: 51

    Hi David,

    thanks for looking into it. Everything updated now. Unfortunately the same strange behavior.

    Kind regards,
    Tom

    April 13, 2016 at 7:33 pm #261328
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    If you now clear your browser cache, please then re-test. Version: 1.9.8 should resolve this, I ran the update.

    Thanks.

    April 14, 2016 at 6:05 pm #261553
    freeheart
    Member
    Post count: 51

    David,

    thanks for your effort. I cleared the browser cache and also the cache from our CNS Cloudflare but unfortunately it is still jumping. It is exactly the same behavior as described above.

    I tested it with Safari and Chrome. The position was a bit closer with Chrome but still too far away. It would be very helpful if you could resolve this so that when linking from a newsletter our clients get to the desired content.

    Kind regards,
    Tom

    April 18, 2016 at 2:20 pm #262180
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Tom,

    Thanks for your patience on this – I will need to chat over this further with our lead developer and report back to you.

    Thanks.

    April 23, 2016 at 4:52 pm #263365
    freeheart
    Member
    Post count: 51

    Thanks David. I would appreciate a solution for this soon.
    Kind regards,
    Tom

    April 25, 2016 at 1:04 pm #263577
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Tom,

    Sure – Let me check this now.

    – David.

    May 13, 2016 at 1:30 pm #267317
    freeheart
    Member
    Post count: 51

    David,
    any news for me regarding the anchor links?
    Kind regards,
    Tom

    May 16, 2016 at 4:38 pm #267835
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Tom,

    There has been an update to address this, your login details are not working for me.

    Can you check and update so I can login?

    Thanks

    May 16, 2016 at 4:48 pm #267839
    freeheart
    Member
    Post count: 51
    This reply has been marked as private.
    May 16, 2016 at 5:12 pm #267840
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Tom,

    Once I flushed your Media Temple cache, it seems better. The last “Team section” seemed a little of, how does this compare for you:

    Thanks

    May 16, 2016 at 5:24 pm #267842
    freeheart
    Member
    Post count: 51

    David,

    this is way better. Thank you. The last link (team) jumps more in my browser (Safari 9.1) but that would be ok. But for example after those 3 links I click the #shop link again then it jumps one whole row down (to “Yuna schenken”). It seems that the more anchor links you open the less precise they work. Do you have an explanation for that? Thanks for your effort!

    Best, Tom

    May 16, 2016 at 5:50 pm #267846
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Tom,

    Do you mean the more items you click on the page or the more URLs you enter in the address bar?

    Thanks.

    May 16, 2016 at 5:53 pm #267848
    freeheart
    Member
    Post count: 51

    David,

    I meant if I continue to open anchor links after those 3 links. For example I open all 3 links as you did and then click again #shop.

    This scenario could happen if a person opens links from a newsletter in different tabs. Some will be quite off the row. To me it seems the further down the site the more off they are.

    Best, Tom

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