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  Posted in: Atelier
• April 6, 2016 at 4:01 am #259812
  gasfe

  Member

  Post count: 13

  Hi

  I don’t know what is going on with this theme but since a while ago many things don’t work as they should. I’m very frustrated!!

  This time for example, I formatted the text on the pages as they are full width by default and that doesn’t look good. I did it using the swift Page Builder under Design Options > Padding horizontal (on the text not on the row because if do it from there the text disappears). However, after doing so the responsiveness stopped working. The text is now completely missing when decreasing the screen size (or shown very badly). To make things worst, I tried to change it back but it doesn’t change back. I don’t have any cache plugin installed so I don’t know why the reverse changes are not applied.

  I already disabled all plugins (except for woocomerce and swift framework) and didn’t fix it. After disabling the Swift framework plugin the changes were rolled back as it should (obviously with the errors caused by this but text full width), but re-enabling it cause the problem to re-appear.

  To check it out please use pages different than the home one as that one has no text.

  If the fix is on the next theme update, please AT LEAST provide a date this time!!!!

  April 6, 2016 at 9:19 am #259837
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please provide me some screenshots and specific page url with issue.
  Thanks
  Mohammad

  April 6, 2016 at 9:32 am #259839
  gasfe

  Member

  Post count: 13

  This reply has been marked as private.
  April 7, 2016 at 1:27 am #260009
  gasfe

  Member

  Post count: 13

  Mohammad??

  Anyone??

  Please…

  April 7, 2016 at 6:48 am #260034
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please use this custom css code:-

  
  @media screen and (max-width: 767px) {
  .spb_text_column > .spb-asset-content{
  padding:0px !important;
  }
  }

  Thanks
  Mohammad

  April 7, 2016 at 11:59 am #260144
  gasfe

  Member

  Post count: 13

  This reply has been marked as private.
  April 7, 2016 at 2:42 pm #260179
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please remove the last code and use this new code:-

  @media screen and (max-width: 1024px) {
  .spb_text_column > .spb-asset-content{
  padding:0px !important;
  }
  }

  Thanks
  Mohammad

  April 8, 2016 at 4:13 pm #260430
  gasfe

  Member

  Post count: 13

  Hi Mohammad

  Sorry, this new code didn’t work as expected. No noticeable difference at all compared with the previous one.

  Thanks.

  April 8, 2016 at 6:22 pm #260447
  gasfe

  Member

  Post count: 13

  Hi

  I formatted the “about us” page, same padding horizontal option as before but this time not from the text but from the row instead as I needed to format some dividers as well. And also added some simple animated headings. Now the responsiveness is gone again. I rolled back to previous CSS code and it looked 1% better but still very messy.

  Are there any restrictions when using any of the options of the swift page builder to not brake the responsiveness?? Is the use of custom CSS necessary every time something different from plane text or image is added to a page??

  Please assist a.s.a.p!

  April 11, 2016 at 11:39 am #260665
  gasfe

  Member

  Post count: 13

  Is anybody able to please assist?

  April 11, 2016 at 11:56 am #260671
  gasfe

  Member

  Post count: 13

  I have been waiting for a reply for more than 2 days, could anyone please assist?

  You need to understand that not all your customers are developers. In fact, you should be already targeting more people like me as valuable customers, as the vast majority of people is not developer. It will greatly enhance your sales. Also, who said one can only run one online store? It could be many and you should offer yourselves as the only solution.

  But in order to do that, you definitely need to improve your support (or your product reliability).

  Why do you ask for credentials for the websites if no one actually logs in?
  Why does it takes so long to reply to a ticket?
  Why when the fix doesn’t work, you just ignore the customers?
  Do you realize that what you sell is a platform for a business?
  Do you realize that most of the people who buy this kind of themes is because don’t have the resources to pay for a full time web developer? Otherwise they would just develop their own themes.

  Please guys, get serious!! Your customers are trying to run a business thinking you of you as partners. Not as roadblocks!!

  If there is a better support plan than this, please let me know and I will be happy to look into it.

  Please, I need assistance as soon as possible. Are you going to provide it or not???

  April 11, 2016 at 11:56 am #260672
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please use this custom css code also:-

  @media screen and (max-width: 767px) {
  .spb-row-container{
  padding:0px !important;
  }
  }

  Thanks
  Mohammad

  April 12, 2016 at 12:46 pm #260937
  gasfe

  Member

  Post count: 13

  Thank you for the reply Mohammad. I really appreciated.

  The latest CSS seemed to work for the “About Us” page with the animated headings. Now I can visualize the text properly in mobile and tablet view. Good work.

  Unfortunately, the main menu is still overlapping the page title when the screen is the size of a tablet in horizontal view.

  Please see screenshot: http://prntscr.com/ara9sm

  thank you.

  April 12, 2016 at 1:16 pm #260944
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please use this custom css code:-

  @media only screen and (max-width: 1024px) {
  .full-center .header-4-alt nav#main-navigation{
  display:none !important;
  }
  }
  

  Thanks
  Mohammad

  April 14, 2016 at 12:25 pm #261450
  gasfe

  Member

  Post count: 13

  Hi Mohammad

  The visualization in mobile seems to be fine now. In tablet the titles are still misplaced in vertical view tablet. Also, the “about us” text is now very messy after the last custom CSS. Please see screenshots attached.

  Attachments:

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  Posted in: Atelier