New Landing How can we help? Atelier Level of support is lacking

Viewing 4 posts - 1 through 4 (of 4 total)
  • Posted in: Atelier
  • #259496
    mariatrier
    Member
    Post count: 163

    Hi,
    I love your theme (and your normal support efficiency!) but have opened this ticket on March 30 and haven’t gotten any proper support yet:

    product image sizes when using masonry

    David asked for credentials on April 1 and since then I haven’t gotten any follow ups. All I see after you’ve been working in our admin is a crooked catalog page that is no way near a solution and is looking far worse (totally different actually as you’ve switched to standard) than our initial layout (masonry).

    Will you please look into this asap, thanks?

    #259501
    David Martin – Support
    Moderator
    Post count: 20834

    Hello,

    I’ll take a look now.

    I did not update the ticket on Friday or over the weekend as we do not work weekends and I did not change anything within the site, I had nothing to update you with.

    If I had changed anything I would have let you know or reverted the changes.

    – David.

    #260289
    mariatrier
    Member
    Post count: 163

    David, again its been four more days?

    This is not okay… and rather unlike you guys.

    #260300
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please refrain from cross posting like this, I am aware of your other ticket and I will double check this with Ed today as a priority for you.

    Thanks.

Viewing 4 posts - 1 through 4 (of 4 total)

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