New Landing How can we help? Atelier Unable to view/open Customer Invoice

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Atelier
  • #259379
    ktdoyle
    Member
    Post count: 44

    Hi,

    I can’t view/open my Customer Invoices on the WooCommerce Orders page. When I click on the Invoice link, I get this message:

    TCPDF ERROR: [Image] Unable to get the size of the image: /wp-content/uploads/2014/12/JEANBAG-Logo-Header-Retina.png

    Many thanks in advance for your help.

    Warm wishes,
    KT

    #259382
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please go to Admin > Theme Options > Header Options > Logo Options > Upload the retina logo here.
    Thanks
    Mohammad

    #259383
    ktdoyle
    Member
    Post count: 44

    Hi Mohammad,

    I already had a retina logo uploaded. I tried to re-upload it and got a HTTP error message (see screen attached).

    Instead, I reattached the image previously uploaded to my media library and resaved it. I then went to open a customer invoice and got the same error message as before (see screen attached).

    This seems to have only happened since I performed today’s updates (including the latest version of Atelier).

    Warm wishes,
    KT

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    #259659
    David Martin – Support
    Moderator
    Post count: 20834

    Hi @ktdoyle, can you link me to the invoice you are trying to view?

    Thanks.

    #259802
    ktdoyle
    Member
    Post count: 44
    This reply has been marked as private.
    #260073
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    You will need to contact the author of the plugin ‘Booster for WooCommerce’, this plugin control the PDF invoice generation.

    Thanks,
    David.

    #260121
    ktdoyle
    Member
    Post count: 44

    Thanks David 🙂

    Warm wishes,
    KT

    #260126
    David Martin – Support
    Moderator
    Post count: 20834

    Ok, no problem. Hopefully they can resolve this for you.

    Thanks.

Viewing 8 posts - 1 through 8 (of 8 total)

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