ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Atelier
• April 1, 2016 at 7:32 am #259127
  Katja

  Member

  Post count: 53

  Hi!
  Have you tested you theme with Samsung phones “internet” application?
  I have Samsung Galaxy s3 with Android 4.3 and our site doesn’t work properly with it.
  Top menu is open when it should be a tab and the shop items and buttons act weird.
  Is it because Android is too old or is this something that happens with all Samsung devices?

  Could you check it?
  Thanks!

  Attachments:

  You must be logged in to view attached files.
  April 1, 2016 at 7:34 am #259132
  Katja

  Member

  Post count: 53

  This reply has been marked as private.
  April 4, 2016 at 10:57 am #259462
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  I do not have a device to test it on, will also check this with the team.

  Can you please test this also, change the below setting to off:

  Theme Options => Performance Options => Off

  Thanks.

  April 4, 2016 at 12:02 pm #259484
  Katja

  Member

  Post count: 53

  Ok!
  I tested to put performance options off but it did no difference.
  With newer devices there is no problem like this.

  Get back to be when you have checked this with your theme, thanks! 🙂

  April 5, 2016 at 10:50 am #259670
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Please also disable the plugin W3 Total Cache, can you clear your device cache and then re-test the page?

  Thanks.

• Back to forum

  Posted in: Atelier