New Landing › How can we help? › Cardinal › individual purchase code for premium plugins

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    Posted in: Cardinal
  • March 22, 2016 at 4:13 pm #257159
    WEswift
    Member
    Post count: 234

    We use the Cardinal theme for most of our sites. Since Cardinal bundles premium plugins it automatically updates them when the theme is updated correct? The issue I’m running into is when there is an issue with one of the premium plugins and we have to contact that plugin author. To submit a support ticket for most of these plugin you must have a purchase code. But since these were purchased as a bundle in the Cardinal theme the only purchase code we have access to is the Cardinal purchase and this is not applicable to the individual plugins. Since this is an important thing to have for troubleshooting how do you advise we handle this? The plugin I am trying to troubleshoot is Slider Revolution for example.

    Thank you

    March 22, 2016 at 4:31 pm #257167
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    We include the plugins in our theme so you don’t have to purchase your own licence, however they are unsupported this way. If you want to get support from the develop you will need to purchase your own licence

    – Kyle

    March 22, 2016 at 4:34 pm #257169
    David Martin – Support
    Moderator
    Post count: 20834

    Hi @WEswift

    If you want to contact them directly you would need to purchase a licence as they will need to provide their time to assist you.

    Thanks.

    March 24, 2016 at 5:22 pm #257763
    WEswift
    Member
    Post count: 234

    I understand thank you Kyle and David

    March 24, 2016 at 5:22 pm #257764
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    – Kyle

    March 24, 2016 at 5:23 pm #257765
    David Martin – Support
    Moderator
    Post count: 20834

    Ah double post! haha – no problem!

    Thanks.

    April 6, 2016 at 10:37 pm #259991
    WEswift
    Member
    Post count: 234

    this has been resolved

    April 6, 2016 at 10:43 pm #259993
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok. thanks.
    -Rui

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