New Landing › How can we help? › Atelier › Add to Cart button action not working right since update

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posted in: Atelier
  • March 19, 2016 at 8:05 pm #256531
    Katie Sutton
    Member
    Post count: 104

    Hello,
    Since I updated to the most current version (and updated Swift Framework), when I select “Add to Cart” the item DOES in fact get added to the cart BUT it does not show in the little Cart icon on the upper right in the header, nor does it show in the dropdown when you click on the cart icon – you need to go to the cart to see it there. Further, the spinner on top of the time just spins endlessly.
    I see in Woocommerce System Status settings that there are 3 Atelier themes overriding the Woocommerce templates that might have something to do with it:
    atelier/woocommerce/single-product/add-to-cart/external.php,
    atelier/woocommerce/single-product/add-to-cart/grouped.php,
    atelier/woocommerce/single-product/add-to-cart/simple.php,

    Can you help fix this?
    Thanks!

    March 21, 2016 at 2:40 pm #256794
    David Martin – Support
    Moderator
    Post count: 20834

    If you disable your child theme – what is the result or re-testing?

    Thanks.

    March 21, 2016 at 4:14 pm #256858
    Katie Sutton
    Member
    Post count: 104

    Just tried that – same result. Item goes into cart on cart page itself, but on shop page the spinner spins indefinitely and the cart icon count does not update.

    March 22, 2016 at 1:10 pm #257084
    David Martin – Support
    Moderator
    Post count: 20834

    This is not something I can replicate locally, please add a WP login.

    Thanks.

    March 22, 2016 at 4:29 pm #257166
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    March 24, 2016 at 11:02 am #257576
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Katie,

    When I mention I cannot replicate this, I mean on my own dev version.

    – Can you disable the secure https on the dev site?
    – Please also update to 1.9.7
    – On the dev site, can you leave the child theme disabled whilst we investigate?

    Thanks.

    March 24, 2016 at 6:23 pm #257782
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    March 24, 2016 at 8:50 pm #257800
    Katie Sutton
    Member
    Post count: 104

    Please hold off for the moment. I had to re-enable the child theme as my client is reviewing the site. Thanks.

    March 28, 2016 at 12:18 pm #258141
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Katie,

    Please can you let us know when we can look at this for you again?

    Thanks,

    – Ed

    March 30, 2016 at 6:26 pm #258835
    Katie Sutton
    Member
    Post count: 104

    thanks, I will. unfortunately client is “in there” right now and does not want it worked on in time being (and only 29 days left on my support plan…so hopefully he will be ready soon!)

    March 31, 2016 at 7:46 pm #259077
    David Martin – Support
    Moderator
    Post count: 20834

    Please let us know when we can.

    Thanks.

    April 12, 2016 at 2:24 pm #260954
    Katie Sutton
    Member
    Post count: 104

    There was a conflict with a third party gift card plugin. Not your hunt. Thanks! Marking as closed.

    April 13, 2016 at 11:59 am #261193
    David Martin – Support
    Moderator
    Post count: 20834

    Great, thanks for reporting back. Out of interest, what plugin?

    Thanks.

    April 13, 2016 at 2:02 pm #261240
    Katie Sutton
    Member
    Post count: 104

    Woocommerce Gift Cards by WP Ronin -but guess what? A new update came out today and now that issue has been fixed. Yay!

    On the bad news side, I suspect you’ve already heard that the new WP 4.5 seems to break some stuff in your theme. I upgraded last night and it removed ALL products from my storefront product assets (titles still visible, just blank underneath) and also eliminated a whole row of my home page. It was all there on the backend of the pages but just blank sections of the screen on the front. Had to downgrade back to prior version of WP and hoping you will come out with a fix soon!

    The specific assets were Products and on the home page of my site where I have 2 images of bottles in columns on either side of a block of text (right under my swift slider). Just didn’t show up on front end.

    Still leaving this topic as resolved as it’s unrelated to my prior question but just an fyi – will wait to submit as a support ticket as I suspect you are already on this one!
    Thanks,
    Katie

    April 14, 2016 at 6:03 pm #261552
    David Martin – Support
    Moderator
    Post count: 20834

    We released an update to fix the WP 4.5 issue. When updated, please clear all caches to refresh the JS libary.

    Thanks.

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