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  Posted in: Dante
• March 18, 2016 at 3:33 pm #256375
  tynus

  Member

  Post count: 170

  Hi,
  After the latest woocommerce update, when clicking on add to cart on a product directly from within a subcategory page, it adds the product twice to the basket.

  This doesn’t happen on a single product page, if one clicks on such a page on add to cart, then just one product will be added.

  I don’t know whether it’s a woocommerce problem or a theme problem, since I don’t have that problem on other sites that I’ve build with other themes, I believe it to be a theme problem.

  Please help.

  This is a live webshop, with many orders daily, and I don’t want to have the site;s url disclosed to the public.

  Thanks

  Theme 3.2.4, woocommerce 2.5.5

  March 18, 2016 at 3:36 pm #256378
  tynus

  Member

  Post count: 170

  This reply has been marked as private.
  March 21, 2016 at 11:47 am #256683
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Please disable all plugins, so only Woo is active? Does this still happen?

  Please also disable the child theme, upon re-testing what is the outcome?

  Thanks.

  March 21, 2016 at 11:51 am #256690
  tynus

  Member

  Post count: 170

  This reply has been marked as private.
  March 21, 2016 at 4:47 pm #256863
  tynus

  Member

  Post count: 170

  Ok, I have done what you’ve suggested…my client is totally upset since he has lost sales because of it.

  I also tried reverting back to the previous woocommerce version, and then it also happens. Tried to switch to the main theme in stead of the child theme; same error. Tried disabling ALL plugins: same error.

  It’s definitely a theme error. Please fix this.

  Thank you

  March 22, 2016 at 1:22 pm #257092
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  It’s best practice to create a staging site away from the live site so you can test this.

  I cannot replicate this on my dev version, which would indicate a plugin or child theme is causing the issue. Please add a WP login to either a staging site or live.

  Thanks.

  March 22, 2016 at 2:55 pm #257136
  tynus

  Member

  Post count: 170

  This reply has been marked as private.
  March 22, 2016 at 2:58 pm #257137
  tynus

  Member

  Post count: 170

  This reply has been marked as private.
  March 22, 2016 at 4:15 pm #257161
  tynus

  Member

  Post count: 170

  Where can I dowmnload previous versions of Dante?

  Because that will be the only way to fix this…

  March 22, 2016 at 4:32 pm #257168
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  You have not added any login details for me to take a closer look.

  This almost certainly will be caused by a plugin or child theme or any other custom edits. My development version is working fine and I cannot reproduce the error as you describe.

  Please add a WP login so as we can look into what is causing this.

  Regarding the test site, this is something your hosting company can do for you very easily – you should not have to do that.

  Thanks.

  March 23, 2016 at 1:32 pm #257369
  tynus

  Member

  Post count: 170

  This reply has been marked as private.
  March 23, 2016 at 1:50 pm #257376
  David Martin – Support

  Moderator

  Post count: 20834

  Yes, I will not change anything, I will take a look only.

  Please be advised that I cannot replicate this issue locally, I would really need a staging site setup where I can freely disable plugins/child theme ect.

  Thanks.

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  Posted in: Dante