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  Posted in: Cardinal
• March 18, 2016 at 8:23 am #256243
  robart76

  Member

  Post count: 23

  Hi,
  I do have a slight problem with accessing the shortcodes panel. Whenever I try I do get the following error – see the attached picture.
  Could you please have a look and help me to sort it out.
  Many thanks

  Attachments:

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  March 18, 2016 at 7:05 pm #256453
  David Martin – Support

  Moderator

  Post count: 20834

  What version of the theme do you have? 2.4.2?

  What version of the Swift Framework plugin do you have? 2.0.3?

  Thanks.

  March 18, 2016 at 7:51 pm #256462
  robart76

  Member

  Post count: 23

  Theme version 2.4.2
  Swift framework 2.0.3

  March 21, 2016 at 12:37 pm #256716
  David Martin – Support

  Moderator

  Post count: 20834

  Can you add your FTP details and a WP login?

  Thanks.

  March 22, 2016 at 9:41 am #256989
  robart76

  Member

  Post count: 23

  This reply has been marked as private.
  March 23, 2016 at 11:08 am #257301
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Please also add your FTP details.

  Thanks.

  March 23, 2016 at 11:49 am #257319
  robart76

  Member

  Post count: 23

  Hi,
  Many thanks for your response.
  Unfortunately, as it’s a shared server I can not disclose the ftp details.
  I’d be however quite happy to edit / upload any files myself.
  Hope it’s all right.

  Regards,
  Robert

  March 24, 2016 at 11:53 am #257605
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Please open the file wp-config.php.

  Find this line: define('WP_DEBUG', false);

  Replace it with this:

  ini_set('log_errors','On');
  ini_set('display_errors','Off');
  ini_set('error_reporting', E_ALL );
  define('WP_DEBUG', false);
  define('WP_DEBUG_LOG', true);
  define('WP_DEBUG_DISPLAY', false);

  Thanks.

  March 24, 2016 at 12:10 pm #257611
  robart76

  Member

  Post count: 23

  Hi Martin,
  Thanks for the reply, I’ve done it but it didn’t help.

  Regards

  March 24, 2016 at 12:22 pm #257619
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  I cannot replicate this locally, I will need an FTP details to help further. You can privately post them and then delete once this is resolved.

  – Are you running WP/wp-content in different folder structures other than the one WP recommends on installation?

  Thanks.

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  Posted in: Cardinal