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  Posted in: Dante
• March 15, 2016 at 11:01 pm #255688
  thomashe

  Member

  Post count: 2

  I just purchased Dante and installed on a fresh WP installation. I also loaded your demo content.

  In the page editor (classic editor) I get an “Error 500” message when I click the Swift Framework Shortcodes button.

  What do I do?

  Note: The Swift Page Builder does work. The error is just was the shortcodes button.

  Thanks!

  March 16, 2016 at 1:57 pm #255813
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Can you run through this and re-test: http://www.swiftideas.com/knowledgebase/how-to-fix-fatal-error-allowed-memory-size-of-error/

  Thanks.

  March 16, 2016 at 5:24 pm #255863
  thomashe

  Member

  Post count: 2

  Hi David,

  I added define('WP_MEMORY_LIMIT', '256M'); above the line /* That's all, stop editing! Happy blogging. */ but I am still getting the same Error 500.

  I tried to access the shortcodes using two different browsers just to confirm the Error 500 page wasn’t cached. Same result.

  Other suggestions?

  Thanks!

  March 18, 2016 at 11:11 am #256278
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Yes I see that error also: http://d.pr/i/1ipfR.

  Please contact your host and ask them what is causing that, what version of PHP are you using?

  Thanks.

  March 21, 2016 at 5:13 pm #256876
  thomashe

  Member

  Post count: 2

  Hi David,

  I contacted the host and the PHP version is 5.2.17.

  They were not very helpful. They said to disable all the plugins (which are required for Dante to work properly) or use a different theme. Like I said…not helpful.

  I asked about memory allocation and he said I’m maxed out at “memory_limit = 128M”.

  Thoughts?

  Thanks,
  Tom

  March 22, 2016 at 1:14 pm #257090
  David Martin – Support

  Moderator

  Post count: 20834

  Hi Tom,

  Who are you hosting with, that is not a helpful response from them. Please also ask them to look into their error logs to locate the root cause of the error.

  Please add your FTP details, I am not sure whatelse I can do to assist – but I’ll take a further look.

  Thanks,
  David.

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  Posted in: Dante