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  Posted in: Joyn
• March 6, 2016 at 4:38 pm #253765
  noxdiurna

  Member

  Post count: 154

  Hi,

  I have a bug that seems to appear only on Safari as I tried it on Chrome and IE without being able to recreate the same bug.

  [video src="http://www.minoeurope.com/files/video/Joyn_bug.mp4" /]

  The pop-up transition animation on four iconbox elements in one row is not randomly stopped and some boxes appear either absent or half-transparent.

  Thank you in advance for your support.

  March 8, 2016 at 8:14 pm #254244
  David Martin – Support

  Moderator

  Post count: 20834

  What version of the Joyn theme have you got and what version is the plugin Swift Framework?

  Thanks.

  March 8, 2016 at 9:10 pm #254248
  noxdiurna

  Member

  Post count: 154

  Hi,

  As far as I know, all my theme elements are up to date.

  Joyn 2.4.2
  Swift Framework 2.0.3.

  March 11, 2016 at 11:31 am #254897
  David Martin – Support

  Moderator

  Post count: 20834

  What page URL is that happening on specifically?

  Thanks.

  April 17, 2016 at 9:28 am #261973
  noxdiurna

  Member

  Post count: 154

  Sorry for late reply. I had numerous things that had priority over our website and am coming back to resolve some issues that I had.

  The problem is apparently specific on Macs. I tried it on PC on Chrome and on IE (Edge and 11) and they work as expected while on Safari on Mac, it had issues rendering image banners with animated effets as shown on the video. I believe that few weeks back, the problem was present also on Chrome on Mac but that has been solved.

  I tested to see if the problem is solved with the new Safari developper preview but apparently with the B2, the problem is still persistant.

  I use a similar effect on another website with Dante installed and there is no problem on that one.

  April 18, 2016 at 7:14 pm #262310
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Can you update the Swift Framework plugin to 2.1.7 and re-test?

  Thanks.

  April 18, 2016 at 7:29 pm #262319
  noxdiurna

  Member

  Post count: 154

  Hi, David.

  I’m currently on the latest version of Swift Framework apparently.

  April 18, 2016 at 9:44 pm #262365
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  In that case can you provide us the url of the page where it’s happening and also some admin credentials just in case it’s necessary.

  Use the private reply.

  -Rui

  April 18, 2016 at 11:18 pm #262377
  noxdiurna

  Member

  Post count: 154

  This reply has been marked as private.
  April 20, 2016 at 12:33 pm #262739
  David Martin – Support

  Moderator

  Post count: 20834

  Thanks, I can replicate this. Let me check this with the lead developer.

  – David.

  April 20, 2016 at 6:58 pm #262840
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi @noxdiurna

  Thanks for the heads up – we’ve added a fix for the next update. If you need it sooner we can provide a zip, just let us know.

  – Ed

  April 20, 2016 at 7:00 pm #262843
  noxdiurna

  Member

  Post count: 154

  Thank you Ed. It’s reassuring that the problem will be solved. Since our website is not yet open, I can wait.

  April 20, 2016 at 7:54 pm #262848
  David Martin – Support

  Moderator

  Post count: 20834

  Great – thanks Ed!

  April 25, 2016 at 2:19 pm #263614
  noxdiurna

  Member

  Post count: 154

  Hi,

  I just updated the theme to 2.44 and the problem is still present. Do I have to wait for the next one?

  April 27, 2016 at 10:55 am #264028
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi @noxdiurna

  The fix was added after the v2.4.4 update was released, so it’s in the next update.

  – Ed

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  Posted in: Joyn