New Landing › How can we help? › Atelier › Product variation hang

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    Posted in: Atelier
  • February 22, 2016 at 3:40 pm #251220
    jamesdeandigital
    Member
    Post count: 19

    Whenever our client now goes in to change the data on a variable product (such as updating the stock), the page hangs. We have enough RAM for WordPress and WooCommerce and can’t get to the bottom of what’s causing this.

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    February 22, 2016 at 3:50 pm #251225
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Do you have anything in your error logs that could indicate any error? Can you test this with Twenty16 active, does this still occurs ?

    Thanks.

    February 22, 2016 at 3:57 pm #251230
    jamesdeandigital
    Member
    Post count: 19

    I’m not able to switch on the live site, but I have turned on WP_DEBUG. Here’s what I’m getting now when I try to click on Variations:

    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 71 bytes) in [website path]/wp-content/plugins/swift-framework/includes/options/redux-framework/framework.php on line 1958

    So it looks like Swift Framework?

    February 22, 2016 at 4:17 pm #251237
    David Martin – Support
    Moderator
    Post count: 20834

    Please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');

    Please disable and then delete the plugin Swift Framework 1.66. Please then upload this zip file with the latest 1.7+ version: https://www.dropbox.com/s/v1an2fpylsvniqc/swift-framework.zip?dl=0.

    Thanks,
    David

    February 22, 2016 at 4:39 pm #251243
    jamesdeandigital
    Member
    Post count: 19

    Working much better now – thank you.

    February 22, 2016 at 5:11 pm #251252
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Great, thanks David

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