New Landing › How can we help? › Atelier › page builder not showing

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posted in: Atelier
  • February 20, 2016 at 9:31 pm #250895
    zazenwebdesign
    Member
    Post count: 32

    Hi Guys,

    After updating the theme and the Swift framework the site has gone skewed. Also the page builder on the backend have gone.

    Thanks fro your help

    de35a2ae-8375-43bd-b31d-3a54312a795d

    February 23, 2016 at 12:33 pm #251434
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    How did you update the theme? Looks like it’s not updated properly

    – Kyle

    February 23, 2016 at 1:06 pm #251467
    totheheartandback
    Member
    Post count: 10

    I just downloaded the theme, went to cpanel and replaced the theme with the new one. Did the same with the Framework plugin.

    February 23, 2016 at 1:12 pm #251470
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Did you delete the old version and then add the new one? Or did you just drag it in t over write the old files?

    – Kyle

    February 23, 2016 at 1:12 pm #251471
    totheheartandback
    Member
    Post count: 10

    In the dashboard the Swift Framework icon is missing. Also in the theme section the theme picture is not showing.

    February 23, 2016 at 1:13 pm #251474
    totheheartandback
    Member
    Post count: 10

    Just uploaded the new theme, extracted it. this usually overrided the existing file. have always updated themes this way with no issues.

    February 23, 2016 at 1:14 pm #251475
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It would be more efficient if you deleted the theme folder before extracting the zip, this way no old files are left behind

    – Kyle

    February 23, 2016 at 1:15 pm #251476
    totheheartandback
    Member
    Post count: 10

    would it fix it if I did that now?

    February 23, 2016 at 1:16 pm #251479
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please try it

    – Kyle

    February 23, 2016 at 1:23 pm #251480
    totheheartandback
    Member
    Post count: 10

    Its still the same 🙁

    February 23, 2016 at 1:29 pm #251483
    totheheartandback
    Member
    Post count: 10

    It seems that There are many css and js files not loading

    February 23, 2016 at 1:47 pm #251490
    David Martin – Support
    Moderator
    Post count: 20834

    @totheheartandback – Please add a WP login for us to take a closer look.

    Thanks.

    February 23, 2016 at 6:18 pm #251593
    totheheartandback
    Member
    Post count: 10
    This reply has been marked as private.
    February 25, 2016 at 12:16 pm #251953
    totheheartandback
    Member
    Post count: 10

    Did you have any luck?

    February 25, 2016 at 12:51 pm #251962
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am looking directory listing page at your website http://www.totheheartandback.com/.

    Index of /

    error_log
    signature/
    wp-admin/
    wp-content/
    wp-includes/

    Apache Server at http://www.totheheartandback.com Port 80

    Thanks
    Mohammad

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    Posted in: Atelier
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