New Landing › How can we help? › Atelier › Coupon code entry field disappears in checkout for logged in users

Viewing 13 posts - 1 through 13 (of 13 total)
  • Back to forum
    Posted in: Atelier
  • February 10, 2016 at 5:53 pm #248009
    asperty
    Member
    Post count: 32

    Hi,

    I have a strange issue in the checkout page.

    When a customer is logged in the coupon code entry field is NOT present. It is however there in the cart.

    When they are not logged in, everything works as normal.

    I think it is a conflict between your theme and woocommerce group coupons plugin. It however worked fine in the previous theme.

    I just can’t work out why it is ok in the cart page and not the checkout page.

    Can you let me know if there is a fix. I appreciate it,
    Thanks
    Andy

    February 12, 2016 at 11:37 am #248616
    David Martin – Support
    Moderator
    Post count: 20834

    Regardless if I’m logged in/out – I still see the coupon input in the cart. Where else are you referring to?

    Please add some screenshots to help illustrate.

    Cheers,
    David.

    February 12, 2016 at 1:52 pm #248690
    asperty
    Member
    Post count: 32
    This reply has been marked as private.
    February 12, 2016 at 2:11 pm #248701
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    It’s applying a coupon by default: http://d.pr/i/nIZP/2TZJmZ14 you need to check your settings for that coupon.

    – Kyle

    February 12, 2016 at 5:06 pm #248784
    asperty
    Member
    Post count: 32

    Hi Kyle,

    Thanks for looking at this. Yes it is applying a coupon code by default, but that isn’t the root of the issue. By disabling the specific auto-application the issue is still present.

    It seems to be a theme bug, as far as I can work out.

    I have tried all the settings available in every combo I can think of and I get the same result.

    Basically, when you add a coupon in the cart (logged in or not logged in), on proceeding to the checkout, the coupon field “Have a coupon? Click here to enter your code” is not visible.

    So in the instance, somebody wants to add 2 coupon codes, they can’t from the checkout, they have to do it in the cart.

    As far as I understand it, that is a bug (or unusual UX), at least compared to other woocommerce installs I have.

    Hopefully that explanation is a little clearer.

    Thanks

    February 12, 2016 at 5:09 pm #248785
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    What happens when you activate Twenty Fifteen? I didn’t think it was possible to add to coupons at once

    – Kyle

    February 12, 2016 at 5:24 pm #248795
    asperty
    Member
    Post count: 32

    OK, maybe that is what is happening. Let me investigate with 2015 and other installs and get back to you.

    With a previous theme we were using, it was possible. Could have been an older versions of woo.

    I will report back.

    Thanks for your support.

    February 12, 2016 at 5:26 pm #248796
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok no problem

    February 12, 2016 at 5:27 pm #248797
    asperty
    Member
    Post count: 32

    OK in 2015 the coupon field doesn’t show if you entered a coupon in the cart.

    However.. (see private reply)

    February 12, 2016 at 5:32 pm #248798
    asperty
    Member
    Post count: 32

    Cancel that.

    It is a change in woo 2.5.

    I just went into another of my sites with woo 2.4.13 and the coupon is also in the checkout.Then i upgraded it to woo 2.5.2 and the coupon field disappears in checkout when you have already added a code.

    My apologies. It has nothing to do with Atelier. Woo went and changed things again!

    Thanks

    February 12, 2016 at 5:33 pm #248799
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    February 12, 2016 at 6:11 pm #248808
    asperty
    Member
    Post count: 32

    It’s official: it was a woo update:

    woocommerce changelog:

    2.5.0 – 18/01/2016
    Tweak – Only display the coupon form on the checkout if a coupon hasn’t been applied.

    February 12, 2016 at 6:17 pm #248809
    David Martin – Support
    Moderator
    Post count: 20834

    @asperty thanks for updating, those updates can indeed catch everyone out!

    Thanks.

  • Back to forum
    Posted in: Atelier
Viewing 13 posts - 1 through 13 (of 13 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register