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  Posted in: Atelier
• February 10, 2016 at 9:44 am #247780
  Pinarello_es

  Member

  Post count: 58

  Hi,

  Please could you help me with the following issue;

  I can´t fix up the overlapped image problem (Attached image), I updated the last version of Swift framework plugin (Attached image)… but it didn´t work.

  Best Regards,
  Edurne.

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  February 10, 2016 at 10:17 am #247799
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  You need to update to Atelier 1.9.5

  – Kyle

  February 10, 2016 at 11:29 am #247842
  Pinarello_es

  Member

  Post count: 58

  Hi Kyle,

  I can´t see how to upload the latest version os Atelier, it does not appear to uploads in my wordpress…

  Thanks,
  Edurne.

  February 10, 2016 at 11:30 am #247843
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  This reply has been marked as private.
  February 10, 2016 at 12:49 pm #247892
  Pinarello_es

  Member

  Post count: 58

  I have to upload all the content you sent me to my server? If I do this… all the things that I have done in my page is not going to disappear?

  Thanks!
  Edurne.

  February 10, 2016 at 12:55 pm #247900
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Extract that zip file to your desktop then upload to your themes folder using FTP. This will overwrite the old files

  No you will not lose any content

  – Kyle

  February 11, 2016 at 9:31 am #248161
  Pinarello_es

  Member

  Post count: 58

  This reply has been marked as private.
  February 11, 2016 at 11:07 am #248204
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  That login isn’t working, please check

  – Kyle

  February 11, 2016 at 4:46 pm #248401
  Pinarello_es

  Member

  Post count: 58

  This reply has been marked as private.
  February 12, 2016 at 10:09 am #248566
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Can you check the server logs to see what errors are showing up, I’m not able to access the theme options either

  – Kyle

  February 12, 2016 at 6:02 pm #248806
  Pinarello_es

  Member

  Post count: 58

  Sorry Kyle, which server logs? Do you mean the FTP login details?

  The page that appears it´s completely empty (Attached screenshot)

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  February 12, 2016 at 7:44 pm #248827
  David Martin – Support

  Moderator

  Post count: 20834

  Please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');

  Thanks,
  David

  February 15, 2016 at 1:18 pm #249143
  Pinarello_es

  Member

  Post count: 58

  I tried that before… bud didn´t work.

  See image attached to see if I replace it correctly.

  Thanks,
  Edurne.

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  February 15, 2016 at 1:31 pm #249156
  Pinarello_es

  Member

  Post count: 58

  Seems if it was something wrong about the swiftframework plugin, because when I deactivate it I can go to theme options… but when I activate it I can´t… the last version of “The Swift Framework plugin” I uploaded is the 1.7.7

  February 16, 2016 at 9:16 am #249431
  Pinarello_es

  Member

  Post count: 58

  Sorry, I need a solution for this and for the messy appearance for the product view.

  Thanks.

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  Posted in: Atelier