New Landing › How can we help? › Atelier › Not adding products to cart

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posted in: Atelier
  • February 9, 2016 at 11:22 pm #247710
    crrobertson2
    Member
    Post count: 8

    Hello,

    When I click on the “Add to Chart” button the progress circle will just continue to spin and nothing will happen.

    Is this something that y’all can help me with or do I need to go to my host?

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    February 9, 2016 at 11:29 pm #247713
    bn86
    Member
    Post count: 44

    This is happening to me too!

    I’m losing customers right now!! I’m having to take orders by email.

    Please can you look into this?

    Please let me know what you need from me. If you can give me a temporary fix, I’d welcome anything you can do to help…

    February 9, 2016 at 11:32 pm #247714
    bn86
    Member
    Post count: 44
    This reply has been marked as private.
    February 10, 2016 at 11:38 am #247850
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me login detail to check and resolve the issue.
    Thanks
    Mohammad

    February 10, 2016 at 12:17 pm #247867
    bn86
    Member
    Post count: 44
    This reply has been marked as private.
    February 10, 2016 at 12:25 pm #247870
    David Martin – Support
    Moderator
    Post count: 20834

    1) Please disable and then delete the plugin Swift Framework 1.66. Please then upload this zip file with the latest 1.7+ version: https://www.dropbox.com/s/v1an2fpylsvniqc/swift-framework.zip?dl=0.

    2) Please disable the w3tc cache plugin and re-test – you are minifying the JS which could cause serious issues.

    3) Please test without your child theme active.

    Thanks.

    February 10, 2016 at 3:15 pm #247963
    bn86
    Member
    Post count: 44

    I have tried these steps, but the issue remains.

    Not only that, but now my product variations are all messed up in the backend, and the product options dropdown no longer appears on the front end. My shop is basically unusable now.

    Any help would be really appreciated.

    February 10, 2016 at 3:36 pm #247973
    crrobertson2
    Member
    Post count: 8

    I am still having the same problem and I have disabled and deleted the old framework and installed the new one and still have the problem.

    February 10, 2016 at 3:59 pm #247978
    crrobertson2
    Member
    Post count: 8

    Disabled my security plugin and all is good now

    February 10, 2016 at 4:04 pm #247983
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok great

    February 10, 2016 at 4:08 pm #247984
    bn86
    Member
    Post count: 44

    Don’t forget about me!

    February 10, 2016 at 6:25 pm #248024
    bn86
    Member
    Post count: 44

    After following your instructions, my website is even more broken. Yet I now see the issue is now marked as solved.

    Please can you help fix this issue?

    February 10, 2016 at 7:30 pm #248033
    David Martin – Support
    Moderator
    Post count: 20834

    @bn86 – your products are set as Variable Products, but you have not added any attributes or variations to the products.

    Please change each product to Simple Product if you are not using product variations. This is why you cannot add items to your cart.

    – David.

    February 10, 2016 at 8:55 pm #248055
    bn86
    Member
    Post count: 44

    Thanks David,

    The reason the attributes and variations aren’t there is because they broke since following your instructions. I’m at a loss as to how to restore them.

    Any help would be really appreciated.

    February 12, 2016 at 11:51 am #248629
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    The steps I listed would have not change to the product attributes. That issue you have is often associated with a recent import or copying a product to a new draft when creating a new product.

    You will need to set the attributes again or ask your host to restore a backup.

    Thanks.

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    Posted in: Atelier
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