New Landing › How can we help? › Atelier › Images don't load on iPhone after last update

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Atelier
  • February 3, 2016 at 8:06 pm #246198
    terrysmith
    Member
    Post count: 48

    None of the images on my site will load on Safari or Chrome on my iPhone since updating to your latest version yesterday.

    February 3, 2016 at 8:15 pm #246202
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please clear your safari cache on your iPhone.

    Are you running any caching plugins? If so, be sure to flush those.

    Thanks.

    February 3, 2016 at 8:21 pm #246203
    terrysmith
    Member
    Post count: 48

    I’ve flushed my hosting company’s cache. The browser’s cache is not involved. I’ve tried multiple browsers and on someone else’s phone.

    February 3, 2016 at 8:36 pm #246205
    David Martin – Support
    Moderator
    Post count: 20834

    Have you tried this with your child theme deactivated?

    – What version of the Swift Framework are you using?

    Thanks.

    February 3, 2016 at 9:03 pm #246210
    terrysmith
    Member
    Post count: 48

    Have you even tried to reproduce my issue on your end?

    My child theme hasn’t changed, and it doesn’t have anything to do with the problem. As I said, I updated the theme and plugin yesterday so the latest version is what I have.

    February 3, 2016 at 9:39 pm #246217
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    You child theme will not have changed, however WooCommerce has. Your child theme maybe overriding WooCommerce functions or templates.

    Please add a WP login.

    – David.

    February 3, 2016 at 11:45 pm #246223
    terrysmith
    Member
    Post count: 48
    This reply has been marked as private.
    February 4, 2016 at 11:26 am #246334
    David Martin – Support
    Moderator
    Post count: 20834

    Terry have you recently switched to a HTTPS or purchased a https certificate? I can see error logs which indicate your server is blocking resources because of an invalid https certificate.

    Failed to load resource: The certificate for this server is invalid.

    Please contact your host, or whoever you purchased and setup the certificate with.

    Thanks.

    February 4, 2016 at 4:32 pm #246489
    terrysmith
    Member
    Post count: 48
    This reply has been marked as private.
    February 4, 2016 at 4:59 pm #246497
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Terry,

    In Safari, with your iPhone plugged into the Mac you can inspect the elements. (See screenshot)

    Could you run this by your web host, is that who administers the secure certificate?

    Thanks,
    David.

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    February 4, 2016 at 8:51 pm #246558
    terrysmith
    Member
    Post count: 48
    This reply has been marked as private.
    February 4, 2016 at 9:04 pm #246563
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    They will only be wrong if you have recently changed them in the DB. The https is added from your setting Dashboard => Settings => General. WP & Site URL.

    Thanks.

    February 4, 2016 at 9:28 pm #246568
    terrysmith
    Member
    Post count: 48

    They resolved the problem with an intermediate certificate. I don’t understand how it was working before, but anyway it’s fixed.

    Thank you for your help!

    February 4, 2016 at 10:46 pm #246574
    David Martin – Support
    Moderator
    Post count: 20834

    Great, glad it helped you.

    Thanks.

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