Woocommerce image style

swiftideas

ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

This topic has 15 replies, 3 voices, and was last updated 8 years by Kyle – SUPPORT.

Viewing 15 posts - 1 through 15 (of 16 total)

1 2 →

Back to forum

Posted in: Dante
February 2, 2016 at 1:01 pm #245689

angelofossa
Member

Post count: 9

Hello,
I updated woo commerce and the theme to the latest version.
after upgrading product images are all wrong, the single page of product before it was like in your online site (http://dante.swiftideas.com/product/aspesi-jacket-shirt/) now is a disaster.
Page Shop no longer answer the 3 columns http://dwslab.com/product-category/consum/

These image settings like woocommerce:
Catalog Images 300 × 400px Hard Crop?
Single Product Image 300 × 400px Hard Crop?
Product Thumbnails 180 × 180px Hard Crop?
I placed the image regeneration (Regenerate Thumbnails plugin) but have not solved anything.

Some advice?

Thank you

February 3, 2016 at 1:14 pm #246013

David Martin – Support
Moderator

Post count: 20834

Hi,

Please update to WordPress 4.4.2 http://dwslab.com/wp-admin/plugins.php.

Thanks.

February 3, 2016 at 1:57 pm #246029

angelofossa
Member

Post count: 9

Hello
Updated to WordPress 4.4.2, but nothing happened.
Everything like before!
It seems that the css styles are no longer active!
I tried to disable all plugins except woocommerce and then re-enable them one at a time, but nothing …

Could you take a closer look please?

thanks a lot

View page http://dwslab.com/product-category/consum/?v=cd32106bcb6d

February 5, 2016 at 10:49 am #246648

David Martin – Support
Moderator

Post count: 20834

Hi @angelofossa

Whilst we test, could you please only have WooCommerce active?

Thanks.

February 5, 2016 at 11:49 am #246687

angelofossa
Member

Post count: 9

Hi David,
as I said I have already tried to disable the plugin as a first test.
I need to solve this problem quickly, because the store is almost unreadable without css style.
I have submitted the data for login to the administrator, you can not do the tests you?
thank you

February 5, 2016 at 11:59 am #246695

David Martin – Support
Moderator

Post count: 20834

This is something I cannot replicate on my test version: please disable the plugins on your site so we can investigate this for you today.

– David.

February 5, 2016 at 12:03 pm #246700

angelofossa
Member

Post count: 9

Hi,
disable plugins!
thank you

February 5, 2016 at 1:41 pm #246740

David Martin – Support
Moderator

Post count: 20834

Thanks! – Please can you add your FTP – When you updated did it run 100% or was the update interrupted?

Thanks.

February 5, 2016 at 1:48 pm #246743

angelofossa
Member

Post count: 9

This reply has been marked as private.

February 5, 2016 at 1:54 pm #246745

David Martin – Support
Moderator

Post count: 20834

Please check now, someone had hacked the core WP install on your site.

Please ask your host to update all your passwords and update all your plugins.

Thanks.

February 5, 2016 at 2:06 pm #246747

angelofossa
Member

Post count: 9

We check why …
another thing if you can!

you can see why the checkout page by selecting as a country Germany the field Province NOT appear?
A German client has been unable to make the order because the field is required but not seen,
can you do me this favor?

Thanks so much

February 8, 2016 at 11:00 am #247095

David Martin – Support
Moderator

Post count: 20834

Hi,

All the address fields are present, they can use those? Please see screenshot.

Thanks.

Attachments:
You must be logged in to view attached files.

February 8, 2016 at 11:15 am #247118

angelofossa
Member

Post count: 9

Hello,
when you select the country Germany, the “Province” field disappears.
The problem is that being a required field is then not possible to complete the order by mistake because the procedure “Province is is a required field.”
I had to make non-required field to allow orders from Germany.
Unfortunately I am not able to determine whether the problem also occurs in other Countries.
The substance is that the “Province” field does not appear in form!

Attachments:
You must be logged in to view attached files.

February 8, 2016 at 11:20 am #247124

David Martin – Support
Moderator

Post count: 20834

If you activate Twenty15, does this also happen?

Thanks.

February 8, 2016 at 11:38 am #247138

angelofossa
Member

Post count: 9

Hi,
I tried with Twenty15 and the problem is the same.
Field “Province” does not appear.
See attachments images

Attachments:
You must be logged in to view attached files.
Back to forum

Posted in: Dante