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    Posted in: Neighborhood
  • September 30, 2013 at 3:57 pm #24531
    ashloudon
    Member
    Post count: 12

    Hi,

    When I try to add a shortcode the modal window just displays a mobile view of my site’s 404 page. I’ve disabled all plugins and I get an error code (pointing to sf-header.php line 37 which is triggered because WooCommerce is deactivated – I think). With WooCommerce activated I just see the mobile version of the site showing the 404 page.

    October 1, 2013 at 11:58 am #24648
    Tahir – SUPPORT
    Member
    Post count: 1212

    Hi,

    Please try Flushing the Permalinks by going to Setting -> Permalinks and pressing the save button.

    Thanks

    October 1, 2013 at 12:01 pm #24649
    ashloudon
    Member
    Post count: 12

    Hi,

    No, I’m afraid tha has had no effect.

    Ash

    October 1, 2013 at 12:19 pm #24652
    Tahir – SUPPORT
    Member
    Post count: 1212

    Do you have woocommerce activated . The Flush was for the modal window issue. Please provide login details.

    Thanks

    October 3, 2013 at 8:15 pm #25214
    ashloudon
    Member
    Post count: 12

    WooCommerce is activated. How do I send you my login details?

    October 4, 2013 at 10:18 am #25269
    Tahir – SUPPORT
    Member
    Post count: 1212

    Hi,
    You can send them here in a private post.

    Thanks
    Tahir

    October 11, 2013 at 9:35 am #26293
    ashloudon
    Member
    Post count: 12
    This reply has been marked as private.
    October 14, 2013 at 4:15 pm #26570
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi, have you already checked our related forum posts to see if one of the suggestions works for you?

    http://support.swiftideas.net/forums/topic/shortcodes-button-404-error/
    http://support.swiftideas.net/forums/topic/shortcodes-problem-can-not-use-shortcodes/

    Cheers

    October 14, 2013 at 4:25 pm #26572
    ashloudon
    Member
    Post count: 12

    Melanie,

    I tried both of those solutions and still no joy. The console returns a 404 error.

    PS – please ensure my post above (with the login details is set to private).

    Thanks,

    Ash

    October 14, 2013 at 4:27 pm #26575
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi, is the file pointed out in the errors actually on your server? Can you check via FTP?

    October 14, 2013 at 4:30 pm #26576
    ashloudon
    Member
    Post count: 12

    Yep, just tried changing the permissions via FTP using Coda. The file is in place

    October 15, 2013 at 10:26 am #26744
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey, I cannot log in to your FTP; can you please check if the login details you posted are correct?

    October 15, 2013 at 10:39 am #26753
    ashloudon
    Member
    Post count: 12
    This reply has been marked as private.
    November 12, 2013 at 3:16 pm #30922
    ashloudon
    Member
    Post count: 12

    Is there an update to this?

    November 15, 2013 at 12:09 pm #31517
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi, I passed this on to Tahir, another support team member a month ago, sorry that he didn’t get back to you, I’m sure he will soon.

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    Posted in: Neighborhood
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