New Landing › How can we help? › Atelier › 500 error on theme option after move dev URL to Live URL

Viewing 14 posts - 1 through 14 (of 14 total)
  • Back to forum
    Posted in: Atelier
  • February 1, 2016 at 12:25 am #245144
    hbordin
    Member

    Hi Support,
    I have everything set and working properly on my DEV URL (http://tshirtpalour.arterydesign.com.au/). When I migrate the the Live URL I am getting a 500 error (admin only, frontend is running fine) when I try to access any theme option including the revolution slider.

    Please check the admin page to see the errors. I know 500 error is too generic but, is it something you guys can help me with?

    Thanks
    Henrique

    Attachments:
    You must be logged in to view attached files.
    February 1, 2016 at 6:48 am #245157
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    All files are not uploaded completely. Please try to upload all files of themes again.
    Thanks
    Mohammad

    February 9, 2016 at 11:14 am #247488
    Pinarello_es
    Member
    Post count: 58

    Hi! I have the same problem, in the Atelier theme… Why appears this 500 error sometimes?

    Other problem… is the slow speed. What Can I do to make the website faster? Is a theme problem Or is the server¿?

    Please thanks for your help,
    Edurne.

    February 9, 2016 at 11:21 am #247495
    David Martin – Support
    Moderator
    Post count: 20834

    Please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');

    Thanks,
    David

    February 9, 2016 at 12:17 pm #247530
    Pinarello_es
    Member
    Post count: 58

    Thanks, but when I click to Appeareance_customized the error 500 still appearing…

    February 9, 2016 at 12:23 pm #247535
    David Martin – Support
    Moderator
    Post count: 20834

    Please contact your hosting provider and log a ticket with them.

    Thanks.

    February 9, 2016 at 12:52 pm #247552
    Pinarello_es
    Member
    Post count: 58

    Other issue…

    When I go to the gallery product appears wrong, if the pics where one over the other… I attached the image. A few months ago this
    didn´t happen…

    Thanks!

    Attachments:
    You must be logged in to view attached files.
    February 9, 2016 at 1:00 pm #247559
    David Martin – Support
    Moderator
    Post count: 20834

    What version on the Swift Framework do you have?

    Thanks.

    February 9, 2016 at 1:05 pm #247562
    Pinarello_es
    Member
    Post count: 58

    Version 1.66

    February 9, 2016 at 1:08 pm #247563
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please update to 1.7.7

    – Kyle

    February 9, 2016 at 1:12 pm #247565
    Pinarello_es
    Member
    Post count: 58

    Sorry… How? It says that this plugin It is up to date…

    February 9, 2016 at 1:29 pm #247573
    David Martin – Support
    Moderator
    Post count: 20834

    Please disable and then delete the plugin Swift Framework 1.66. Please then upload this zip file with the latest 1.7+ version: https://www.dropbox.com/s/v1an2fpylsvniqc/swift-framework.zip?dl=0.

    February 9, 2016 at 6:23 pm #247666
    Pinarello_es
    Member
    Post count: 58

    Oh no… still happening.

    February 11, 2016 at 12:24 pm #248252
    David Martin – Support
    Moderator
    Post count: 20834

    @Pinarello_es We need you to privately add your WP login details.

    Thanks.

  • Back to forum
    Posted in: Atelier
Viewing 14 posts - 1 through 14 (of 14 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register