New Landing › How can we help? › Themeforest Theme Support › Joyn › Updating Joyn theme?

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    Posted in: Joyn
  • January 31, 2016 at 9:57 am #245101
    PingX
    Member
    Post count: 16

    We are experiencing conflicts between our version of Joyn and the latest WooCommerce updates. Per your topics on this issue, we are expecting to see an update available for the Joyn theme, yet in WordPress we cannot see any updates available? Can you please advise when this will be available and the steps to achieve this.

    February 1, 2016 at 1:18 am #245146
    Nomulus
    Member
    Post count: 23
    This reply has been marked as private.
    February 1, 2016 at 9:39 am #245197
    Kyle – SUPPORT
    Moderator
    Post count: 35880
    This reply has been marked as private.
    February 1, 2016 at 9:40 am #245198
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    @Nomulus you’ll need to create your own topic so I can provide you with the latest version privately

    – Kyle

    February 1, 2016 at 8:29 pm #245505
    PingX
    Member
    Post count: 16

    Thanks Kyle, should we not be receiving updates through WordPress automatically? In this case, can you please provide the installation steps to be taken so we do not encounter issues uploading a theme with an existing theme in place?

    February 1, 2016 at 10:54 pm #245524
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Yes you should be we have a few users who are not getting the updates in their dashboard, we are looking into this

    – Kyle

    February 2, 2016 at 12:57 pm #245686
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Are you using a child theme?

    – Kyle

    February 3, 2016 at 8:59 am #245913
    PingX
    Member
    Post count: 16

    Hi Kyle

    No child theme. We would prefer to update via WordPress dash – is that going to be an option for us?

    February 3, 2016 at 11:56 am #245963
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    We believed the issue was that updates will only show for the active theme. Will continue to look into this

    – Kyle

    February 3, 2016 at 8:02 pm #246197
    PingX
    Member
    Post count: 16
    This reply has been marked as private.
    February 4, 2016 at 9:35 am #246294
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Thanks but I think the developer is looking into it for other users, will let you know if he finds the solution

    – Kyle

    February 10, 2016 at 3:35 am #247734
    PingX
    Member
    Post count: 16

    Hi Kyle,

    Any update for your developers? Our business is waiting on this upgrade for bug fix.

    February 11, 2016 at 1:35 am #248108
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @PingX

    Any chance that your hosting has some kind of security setting which prevents update checks from third party URLs? Have checked our end and we have a large amount of people who are able to download the updates automatically with no issue.

    – Ed

    February 11, 2016 at 6:39 am #248131
    PingX
    Member
    Post count: 16

    Hi Ed, we are Bluehost – though unlikely there is a security prevention as we get updates on all our plugins etc.

    February 11, 2016 at 10:25 pm #248473
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @PingX

    Do you get any 3rd party plugin updates (those not from the WordPress repo)? That is usually where the difference lies.

    – Ed

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    Posted in: Joyn
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