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  Posted in: Neighborhood
• September 30, 2013 at 10:04 am #24500
  Twitch

  Member

  Post count: 53

  If I press Login the page just reloads, I have already turned on the “register on my account” option in woocommerce

  October 2, 2013 at 8:46 am #24822
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hi!

  This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
  Could you tell me your website URL please? You can do so by typing it into a reply.
  If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

  Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

  Thanks and cheers!

  October 4, 2013 at 9:15 am #25261
  Twitch

  Member

  Post count: 53

  This reply has been marked as private.
  October 8, 2013 at 8:49 am #25680
  Melanie – SUPPORT

  Member

  Post count: 11032

  I’ll have to ask another support member to check that out, thanks for the patience!

  October 8, 2013 at 7:31 pm #25815
  laranz – SUPPORT

  Member

  Post count: 3186

  Hi,

  Try this: Disable all plugins and try to login.. In where the login page loads itself in which page?

  PS: While in dev stage, don’t use cache plugins.

  Thanks,
  laranz.

  October 8, 2013 at 7:42 pm #25816
  Twitch

  Member

  Post count: 53

  Hello,

  If I disable all plugins the website doesn’t work.

  The page My account next to personal shopper etc. keeps on reloading. However if I go to the My account page via he main navigation is works perfectly.

  Could you help me out here?

  October 8, 2013 at 9:20 pm #25843
  laranz – SUPPORT

  Member

  Post count: 3186

  Hi,

  Try two things, Deactivate the Cache plugin and try, if fails, then switch to default theme and try.

  Let me know, What you got.

  Thanks,
  laranz.

  October 8, 2013 at 9:24 pm #25846
  Twitch

  Member

  Post count: 53

  Hi

  What do you mean by default theme?

  The default the of wordpress doesn’t have the “my account” option..

  Regards,

  October 8, 2013 at 9:55 pm #25857
  laranz – SUPPORT

  Member

  Post count: 3186

  Hi,

  Default theme = Twenty thirteen or twenty tweleve. My account is just a woocommerce page, it contains in all themes.

  Thanks,
  laranz.

  October 8, 2013 at 10:04 pm #25858
  Twitch

  Member

  Post count: 53

  Hey,

  Didn’t work :S

  My account page kept on looping again.

  I’m going to sleep now, if you need my credentials you can scroll up.
  It is 00:14 here.

  Thanks in advance,

  October 10, 2013 at 2:31 pm #26175
  Twitch

  Member

  Post count: 53

  Come on! Some support please it has been to long now!

  October 14, 2013 at 3:01 am #26518
  laranz – SUPPORT

  Member

  Post count: 3186

  Hi,

  Can you do one thing, Disable the Cache plugin and turn off the maintenance mode, so only I can check whats going on the login page.

  But for me the accounts page is loading: https://www.portablesinks4less.com/my-account/

  Can you try clearing the cache and try once again?

  Thanks,
  laranz.

  October 14, 2013 at 7:53 am #26529
  Twitch

  Member

  Post count: 53

  I’ve fixed it already.

  October 15, 2013 at 3:46 am #26715
  laranz – SUPPORT

  Member

  Post count: 3186

  Hi,

  Great 🙂

  Let me know, if you have any other questions.

  Thanks,
  laranz.

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  Posted in: Neighborhood